Hotel berhampiran Boardwalk, Philipsburg

It was great fast check in bell boy was great and the room was just right

I stayed with friends at this resort for a few days during my visit to St. Maarten. The resort is beach front however, it felt man made. The sand was very much like quick sand if you stood in one spot too long. There was also a pool which was very nice and there often activities in the pool area. The rooms were nicely furnished but after speaking with others staying on site there were many rooms that had an issue with odor. My friends room had a strong odor and it took several complaints before someone actually came and addressed the issue. The staff that responded explained there was a ventilation issue causing the odor issue but to me it smelled like mildew. Despite the delay in a response to the smell complaint the staff members were always pleasant. Also, please note that if you chose this resort you should expect to be approached about attending a time share presentation. If you agree to attend beware of - Diane. She claimed to be a trainer in the time share presentation department - avoid her! She asked inappropriate questions throughout her so called presentation. Every time she asked where I had traveled in past and I told her she seemed jealous. She never actually showed me the property she wanted to buy into but was offended and interrogated me about why I didn't agree to purchase. She said “it’s Hilton”. When I told her again I wasn’t interested and explained that Hilton resorts outside the US don’t all live up to the Hilton name she became angry. I couldn’t believe she was a trainer because she was very unprofessional. She also insisted on signing me up for a Hilton AmEX card which I thought was so inappropriate. At one point I thought she might be intoxicated because she spoke in run on sentences and much of what she said was rambling and incoherent. Had I wanted to purchase, I definitely would NOT have done so with deranged Diane.

Een nieuw appartement met mooi uitzicht over het meer en op afstand de cruiseschepen. Vriendelijk en behulpzaam personeel. Alles zien er keurig en goed verzorgd uit. Je moet wel 3 trappen op om op de verdieping te komen. We kregen hulp van het personeel met onze koffers.

I only stay for one night . However I received Awesome customer service. I was allowed to get lunch before my official check in time that was 3pm. . The young lady at the baggage area was professional. After checking in and receiving my bottle water and champagne. I was told where to go but got a bit confused . Nonetheless i asked where the buffet was and was escorted to the buffet restaurant by a gentleman from the beach where you get your towels. When I got to the buffet a young man greeted me with a nice smile and offered me something to drink letting me know that the restaurant was closed and will be opening shortly. This to me was awesome customer service. I ask let him a few questions as it relates to Wi-Fi and he was able to tell me. My only issue was I checked you cannot gain access to Wi-Fi until you are assigned a room number. I checked in at 12 am and my room was going to be ready until 3pm I had no access to Wi-Fi and couldn’t call me family to let them know I was safe. There should be a way to gain Wi-Fi access before you are assigned a room. A one time access 30 minute access Other than that everything else was great . The workers at the Buffett was awesome especially a young man with braids that worked the morning and evening shift night of the 8/7/23.

The staff was warm and friendly.A special shout out to Kelma at the front who made sure we were checked in quickly and made our stay enjoyable and comfortable, very warm and friendly. The rooms were extremely clean and well equipped. Beach is on the property. Food and grocery also. Loved it