Hotel berhampiran Holiday Outlets, Phnom Penh

Natalie BAUMANIS, Guest Experience & Brand Quality Manager is a great help during my stay. All of the employees are very friendly and kind. It opened only two months ago, so it's brand new. The food in restaurant is awesome and the price is very reasonable. It is located in the center of the city. It is very convenient for us to visit downtown and all the tourist attractions. It had very modernized room. Air conditioning is so powerful, the beds are so comfortable. There are so many outlets that I can charge my cell phone and all other electric devices. Amenities are in good quality. I highly recommend Novotel bkk. I definitely want to visit here next time. Thank you all Novotel!

Dah puas bersarapan. Restoran di *** juga sangat lazat pada harga yang rendah, jadi ia pasti lebih baik daripada makan di luar. Restoran kat luar lagi mahal🤣

The room was very spacious. The bathroom was also very big. Everything was nice and clean and the staff were amazing. The hotel itself is very pretty and aesthetic. The swimming pool was nice as well although a little bit cold at night. Everything was great and I wished I had booked an extra day at this accommodation

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Nice and clean hotel. I stayed there for 4 days. A tip: second floor has smoking smell because second floor rooms are for people who smoke. overall nice and cheap hotel and service is very good.

Incredibly clean Good breakfast Room is large, high tech Comfortable bed Location is okay Staff are helpful Best value for money in the city

非常滿意，物超所值

The location of this hotel is beautiful. The accommodation is what I like the most, I like the design and how comfortable it be. Cleanliness is nothing to complain its very clean. This is first time that my friend and I visit Phnom Penh. So, this hotel makes this vacation more remarkable. The view in the night is spectacular. If I had I chance I definitely would choose this hotel again. :)

Decent hotel, nothing to really brag about; facility is clean but not much aesthetically. Did Like our connecting rooms but 3rd floor had no view. No relaxation areas such as a pool or courtyard at hotel. Basement gym smells moldy. Pretty good breakfast buffet. Staff is friendly, especially in the dining area. Riverside is NOT walking distance from hotel as alluded by hotel description, more like a 15 min drive on a tuk tuk or by car. Otherwise location is safe, clean, and fairly close to nearby tourist attractions by car. American Embassy right next door. Recommend for short stays, not much for a long leisurely stay

The location is ideal, situated in the heart of the city. The room is clean and new, though it is somewhat compact. The view is exceptional, featuring an outdoor swimming pool.