Ulasan Ark House

Jawapan daripada Pihak Penginapan: Thank you for choosing Ark Hotel. We are looking forward to your visit with your friends next time. Have a great day!

Jawapan daripada Pihak Penginapan: Dear,Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had during your stay at ARK Hotel.Regarding the Hotel Location: We understand that the surroundings are an important part of the guest experience. While our location is often appreciated for its proximity to key attractions, we will certainly take your comments into consideration and work on improving the security and comfort of our guests, especially at night.Noise from Music: We are sorry to hear that external noise affected your stay. We will communicate with the neighboring establishment to address the noise levels and also explore ways to improve soundproofing in the rooms to ensure a more peaceful environment.Room Cleanliness and Condition: The condition you describe is certainly unacceptable, and we deeply regret that this was your experience. Cleanliness is a top priority, and we will be conducting a thorough review of the housekeeping and maintenance processes to address the issues you’ve mentioned, including stained furniture, walls, and bed linen.Bathroom and Water Issues: We apologize for the inconvenience caused by the bathroom size and fluctuating water temperature. These concerns will be raised with our maintenance team to ensure they are promptly fixed.Deposit Policy: The $20 deposit is standard practice to cover any incidental expenses or damages during the stay. However, we understand that this may have been unexpected, and we will review how we communicate this policy to guests during the booking process to avoid any surprises.We truly appreciate your honest feedback, as it helps us improve the experience we provide. While we understand your disappointment, we hope to have the opportunity to regain your trust in the future.Warm regards,Mrs. XIANGXIANGHotel ManagerARK Hotel

Jawapan daripada Pihak Penginapan: Thank you for chosen ARK house we looking forward to meeting you again.

Jawapan daripada Pihak Penginapan: Dear guestthank you for your objective evaluation.we do have problems to be rectified.we will rectify as soon as possible and look forward to your experience again.God bless

Jawapan daripada Pihak Penginapan: thank you for your comment we wish to meeting you again.God bless

Jawapan daripada Pihak Penginapan: 非常感謝您選擇方舟酒店，期待您的再次光臨！

Jawapan daripada Pihak Penginapan: 感謝您選擇方舟酒店，我們期待再次見到您。

Jawapan daripada Pihak Penginapan: 謝謝您這麼喜歡我們的酒店，我們很高興為您解決力所能及的問題。下次來可以試試我們餐廳的咖啡和冷飲，也祝您生活愉快！

Jawapan daripada Pihak Penginapan: thank you for your objective evaluation.we do have problems to be rectified.we will rectify as soon as possible and look forward to your experience again.God bless

Jawapan daripada Pihak Penginapan: 非常感謝您選擇方舟酒店，感謝您對我們服務和衞生5星的認可，我們也會更加努力期待您的再次光臨！祝您2025年十全十美！好運連連！

Jawapan daripada Pihak Penginapan: 非常感謝您選擇方舟酒店，也很開心您這次的旅程感覺像是回家。祝您2025年好運和快樂圍繞您！我們也期待您的再次光臨！

Jawapan daripada Pihak Penginapan: 感謝您選擇方舟酒店，1樓餐廳也有麪食和炒菜，您下次可以試試哦。祝您每天好心情！

Jawapan daripada Pihak Penginapan: 感恩這位可愛的客人，香香已收到您的評價了。也希望您的每一次旅程都開心。另外，酒店前台有24小時值班電話：023 238 001. 若有需要幫忙歡迎隨時致電。也期待您的再次光臨！

Jawapan daripada Pihak Penginapan: 感謝您的真誠回覆。很開心您有一個愉快的入住經歷，特別是對於方便的中文前台服務和房間設施的滿意。確實，擁有洗浴用品和吹風機等基本設施可以讓旅行更加舒適。如果您計劃再次前來，希望您會有更加愉快的體驗！再次期待您的光臨！