Hotel berhampiran Independence Monument, Phnom Penh

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Natalie BAUMANIS, Guest Experience & Brand Quality Manager is a great help during my stay. All of the employees are very friendly and kind. It opened only two months ago, so it's brand new. The food in restaurant is awesome and the price is very reasonable. It is located in the center of the city. It is very convenient for us to visit downtown and all the tourist attractions. It had very modernized room. Air conditioning is so powerful, the beds are so comfortable. There are so many outlets that I can charge my cell phone and all other electric devices. Amenities are in good quality. I highly recommend Novotel bkk. I definitely want to visit here next time. Thank you all Novotel!

Fabulous hotel only opened 6 weeks ago. Great location, lovely decor, relaxing rooftop pool with great views. Lovely breakfast in a beautiful restaurant on the 13th floor. Kim, Sam and all the team are so welcoming, helpful, efficient & professional from the moment we arrived until we left. Nothing was too much trouble & always done with a big smile. They eagerly shared their knowledge of the city, things to see & do & arranged a great English speaking Tuk Tuk driver for our killing fields & S21 tour. Would definitely recommend a stay at this hotel if you’re looking for a hotel in Phnom Penh. Thankyou all for your service and hospitality.

Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying ”trap a roach” kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.

My overall experience staying in this hotel is fantastic it is near in everything the staff are friendly and helpful. The food is okay I must commend that the room is high tech with automatic open and close curtain.

Great hotel, everything was perfect. Good location. The room is amazing, so comfortable, clean and spacious. Lovely welcoming staff, very kind owner who offered to take us to the airport. They allowed us to leave our luggage for a few days while we were visiting another city. The breakfast is nice. Their evening noodle soup is nice.

Ia sangat mudah dan bilik dibersihkan setiap kali, jadi ia sangat selesa. Bilik mandi mempunyai tekanan air yang baik dan air panas. Bilik itu luas dan keselamatannya baik, jadi saya ingin menggunakannya semula.

Only stayed 2 nights but was nice enough. Clean and friendly. Breakfast was good. Staff very politeand helpful. Quite far from city centre. It says half hour drive but with traffic can take 1hr. Close to airport

We wanted somewhere to stay the night before our flight and this was located close to the airport. The room was a good price and clean. The beds were soft and toothpaste, conditioner etc was provided. Check-in and check-out were swift (check out time is a generous midday) and there are several pools you can use. My son enjoyed the pool table and table tennis. The place is well-staffed and and very clean throughout. It looks like its photos on Trip. We didn’t find the wider local area particularly inviting, and we spent a while looking for a restaurant that wasn’t where Trip Advisor said it would be. In the end, we ate at the hotel restaurant (chicken fried rice and spaghetti bol) and they were both fine.

Reception staff not familiar with their duties 😞 Time wasting