Hotel berhampiran Phany, Phnom Penh

One of the best hotel in Phnom Penh. Indeed it is a Smart Hotel. The facilities, the room, the staffs are the best. The hotel is just near to everything. The breakfast is so good too. I will comeback to Phnom Penh stay in Marco Polo and book in Trip.com

Beautiful cozy rooms. Kitchen available to order on the rooftop (15th floor). Pool with cool water refreshing at these hell hot days. Pool begins to work a bit late after noticed 9:00, no staff at the morning pool (no one may help you to expand an umbrella, it need special tool) and no bar works morning time (but I could order a coffee with a phone call to reception). Air condition in the room blows right on the bed at any position and I could not turn it off for all the night due it become incredibly hot inside. So waken up several times at night to switch it on and off. Hotel towels are cheap and the bathrobe I did not want to wear. But the shower and water pressure is good, very hot water available. I enjoyed! No European cafe around the hotel. You have to walk to get some.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

I love this hotel. Located not far from many popular attraction and a lot of restaurants and bars close by. The staff is very friendly and was able to communicate using English. They were very pleasant and always smiling. Also, they were very helpful. The superior room with city view was lovely. It had a full size fridge, a water dispenser, a microwave, hair dryer, table, king size bed, tv, kettle, lots of storage, water heater, full size mirror and a vanity size mirror. The room was very clean. No molds in the bathroom. Towels and sheets were very clean, white and smelled very good. Rooms are cleaned every day which includes changing of sheets and towels. The hotel has enough amenities for a stay in holiday. The pools on the 13th and 39th floor are beautiful. These floors also has a steam room and gym available from 7am to 9pm. The entire place was clean and all workers greeted me with a smile. There is also a reading room, game room and a playground on the 13th floor. If you stay at this hotel for long, you don’t have to worry about dirty laundry as this service is free of cost. If that’s not a good bargain, I don’t know what is! This apart from the fact that my stay was for 5 days and 4 nights and my total was less than US$100 for the entire stay. The views from the rooms are spectacular. You’re able to see the city/ river. When it rains it’s just so beautiful. I was lucky enough to watch a beautiful firework activity taking place during my stay. Overall, I very lovely time spent at this hotel and I definitely would recommend to anyone planning to visit Phnom Penh and I will most definitely stay here again. 10/10 You are required to pay US$15 deposit when you check in and it returned when you check out. Make sure to keep your room key safe or you will have to pay for it.

Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying ”trap a roach” kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.

Moja opinia nie będzie się różnic od tych wszystkich negatywnych, bo te opinie właśnie negatywne są jak najbardziej trafne co do tego pseudo hotelu-melina ! ! Można powiedzieć, że spotkało mnie to samo co wszystko jest zawarte w negatywnych opiniach pod tym obiektem ! ! A najlepszym obrazem tego doświadczenia będzie moja dokumentacja zdjęciowa ”pokoju” który otrzymałam po wcześniejszej rezerwacji przez Agoda nie znając tego obiektu ! Tak samo jak inni spotkałam się z niemiłym i butnym przyjęciem przez panią w recepcji i odniosłam wrażenie, że nie jestem tutaj mile widziana ale moje dolary chętnie przyjmie ! ! Po pierwsze to brak zasięgu w pokojach, brak wifi, brak normalnej obsługi, brudna podarta pościel która woła o wymianę, bo jej lata świetlności były w czasach czerwonych khmerów ! ! ! ! Smród i zaduch w pokoju, brudne i śmierdzące ręczniki, prysznic to katastrofa i można się poparzyć, obskurne drzwi, pełno pajęczyn, ta melina woła o remont i o wymianę całego personelu który nie powinien mieć kontaktu z gościem, bo po kontakcie z takim personelem żaden gość więcej ni wróci ! ! ! ! Ja nie zamierzam ! ! Ten pobyt jednodobowy to moja porażka życiowa ! ! Jak zwykle bywa to w Azji to zdjęcia są piękne jak żurnala, a rzeczywistość ukazuje prawdziwe oblicze tego obiektu i z resztą co tu dużo pisać .......Moje zdjęcia które zrobiłam podczas mojego pobytu powiedzą wam drodzy czytelnicy wszystko i całą prawdę o tym obiekcie..........:(:(:(:( pozdrawiam sonia

Place there initially for 2 nights then was told we had to stay 2 weeks due to a positive case on the flight, not even sure if that was the case the hotel receptionist just smiled when he announced it. The room is dirty, when asked for the cleaning the cleaner asked for money! It was still dirty by my standards after she cleaned. The bath mat was old grey, torn and sheets were yellow with age, that I can cope with but black dirty on the surface areas is not acceptable. In the end I had to clean the room myself. You have to request for clean towels and toilet paper. We were supposed to have 3 meals per day they forgot breakfast the first 2 days. Then food came at strange time earlier each time in the end: Breakfast @ 06:30, Lunch @ 11:00, Dinner @ 16:30. It was poor quality food and just warm, lunch was probably delivered same time as lunch as it was almost cold. The food rubbish is left outside each door and by the elevators with cats wondering around at night scattering rubbish around. This is the worst experience ever. DO NOT COME TO THIS HOTEL!

Hotel yang bagus dan sarapan yang enak. Penghawa dingin sejuk, pancuran mandian bagus. Semuanya bersih dan teratur. Kakitangan ramah, malah kakitangan pengemasan akan menyambut anda apabila mereka melihat anda. Akan tinggal di sini lagi jika harganya sesuai.

Good hotel. Friendly staff. Breakfast is delicious. Hotel will help you with transportation to and from the airport. Gym has a nice little free weight area. No cardio machines. Staff kept the room clean for the few days. Hotel located in a decent area.

Hotel ini terletak di tengah-tengah Phnom Penh, berhampiran dengan Pasar Lama. Saya rasa persekitarannya bagus kerana berdekatan dengan Sungai Tonle Sap. Terdapat juga kedai serbaneka bernama Smile berdekatan. Bilik ini luas dan bersih, dengan monitor TV yang besar. Saya dapat menyambung ke internet melalui monitor TV saya, dan dapat mendapatkan maklumat pelancongan Phnom Penh daripada YouTube dan tapak lain. Sudah tentu, anda juga boleh menggunakan Wi-Fi tanpa tekanan. Juga perlu diperhatikan ialah pancuran mandian. Saya sangat berpuas hati dengan kedua-dua suhu dan kuantiti air, dan jika saya terpaksa mengadu, ia akan menjadi bahawa tidak ada tirai mandi. Dari segi kemudahan, terdapat bilik kecergasan dan kolam renang, dan pemandangan dari kolam renang amat disyorkan. Kali ini saya tinggal di bilik di tingkat bawah dan tidak dapat menikmati pemandangan, tetapi kali ini saya ingin tinggal di bilik di tingkat yang lebih tinggi dan menikmati pemandangan landskap bandar Phnom Penh.