Hotel berhampiran Wat Sameakki Kbal Kaoh, Phnom Penh

Hotel is a beautiful design and a retreat from life in Phnom Penh. Pool is spectacular and restaurant was great quality too. Room - especially bathroom - was a bit tired looking, but super comfy bed and hugely spacious room. We escaped to this hotel because of renovations being done at the hotel we originally booked. Instead we were bombarded with Buddhist chanting for our two night stay and while the GM was lovely and very apologetic, the situation could have been handled better. A comp coffee or meal would have been a nice touch….but didn’t happen Hotel is beautiful but very isolated - at least 30-40 mins to downtown and not many options to eat outside the resort (locally anyway). And no spa services either. A beautiful place….but a few too many pitfalls for us to rate it more than 3 star.

It seems it’s located in some sort of clubs area so depending on which side your room faces can be good or can be a horrible stay. I booked the hotel two times and on my first stay was no problem but on my second stay I got my room facing clubs and couldn’t fall asleep till 4 am when the music stopped. My whole room was vibrating from loud club music. When you stay there make sure you get a room on a quiet side. On this 2nd stay there was a fire alarm as well, seems some guests smoked in the corridor or so. I opened my door and staff asked me to go back into the room.

Ia bersih dan segar. Berbaloi dengan wang. Walau bagaimanapun untuk tempatan anda perlu meletakkan deposit lain untuk $15 di tempat kejadian dan mendapatkan semula sebaik sahaja anda mendaftar keluar.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Schade ! ….Schade für mich der hier reserviert hat, schade für das Hôtel, dass nun schlecht bewertet wird: „Zoe“ schrieb in seiner Bewertung „Bizarr“ ! Dem kann ich mich nur voll anschließen. Ich war der Meinung in einem Luxushotel gebucht zu haben aber: Ich buche in der Klasse auch immer eine Hotellimousine zur Abholung vom Flugplatz mit. Was war, ich wurde von einem einfachen Taxi abgeholt, der nicht mal die richtige Ausfahrt vom Flugplatz kannte. Bei der Ankunft beim Hôtel stand ich alleine da, erst nachdem der Taxler zu Rezeption gegangen ist hat sich jemand bequemt mir mit dem Gepäck (u.a. Golfbag) zu helfen. Im Zimmer fragte ich nach der Minibar:Mir wurde der Kühlschrank gezeigt. Wie ich ihn öffnet war der allerdings glumper-leer! Erst wie ich auf die angeblichen 5 Sterne des Hotels hinwies, versprach man den Kühlschrank z.t. zu füllen( was auch geschah). Dann die Fernseher Kontrolle im Appartement: von über 60 Kanälen lt. Senderlist gab es tatsächlich nur 15, davon nur als einzigen internationalen Anbieter die Deutsche Welle. Weder CNN noch NBC,… Offensichtlich wurde das ganze Hôtel wegen Corona heruntergefahren. Es gab keine Bar, kein Abendrestaurant, keine Executive Floor, …das Hôtel glich am Abend wie tot. Nur im einzigen offenen Restaurant konnte man bis 21.00h was zum Essen und trinken bekommen. Der Pool ist wunderschön, aber keiner schert sich um dich: Niemand bietet eine Liege an, die Liegen haben keine Matratze, sonder man erhält nach Reklamation nur ein Handtuch und nach dem Hinweis, dass diese für die Liege zu kurz ist noch ein zweites. Das Getränkeservice am Pool ist auch in keiner Weise einem Luxushotel zu vergleichen: Erst nach Reklamation, nimmt jemand die Bestellung auf, serviert, kassiert und ward nicht mehr gesehen. So was schön ist ist der Golfplatz und auch der gut sortierte Pro-Shop. Der Golfplatz mit 18 Loch beginnt direkt beim Hôtel. Green fee incl. Caddy: 150 $. (Caddy Trinkgeld: 10$). Auch auf die Gefahr hin Ihnen die Freude zu verderben, ich würde nicht nochmals eine Woche in diesem Hôtel verbringen.

We reserved a suite and a connecting room for our children. It felt as if we were in a flat. We stayed one week. We asked for a view on the Royal Palace, which I highly recommend. Hotel is very new and extremely comfortable and luxurious, staff very friendly and professional. Special mention for Sotheavy Hem in the breakfast lounge, dynamic and always ready to help and to the enthusiastic Srini. As othet reviews mentioned hotel is ideally placed. Hotel was above my expectations and I can only recommend to stay there.

I am a well seasoned traveler who travels frequently for both work and leisure. Let me start by saying that the service at this hotel was great. The staff were warm and welcoming when I arrived with my partner. The gym and pool area are outstanding. As fitness lovers this was great to see. However, there were two things that were really problematic that I must point out. The former being the most pertinent of the two: 1. Cleanliness: One of the towels in my hotel room had been soiled with dry excrement. I was shocked when I saw this and thankfully I spotted it before using it. I have stayed in a lot of hotels over the years, but I have never experienced this ever. This was extremely disappointing and immediately changed my view of this hotel. This simply should not have happened. 2. Breakfast: My view here may be more subjective, but I thought the breakfast could have been better. The selection seemed very limited in terms of both food and drinks. I would recommend that they look into this, as competitors in this price range offer a far more varied option. Unfortunately, due the the cleanliness issue this wouldn’t be a hotel I would want to visit again. I do however recognise that mistakes happen. However, the extreme nature of this error was very off putting and ruined our stay.

Probably one of the new best hotel that just opened this year in Phnom Penh. We were very impressed by our family suite. Literally huge with very modern amenities. Having 2 separated bedrooms and a large living room is a big plus. As many other reviewers we enjoyed the pool at the roof top. Do not miss the sunset. About the staff: some are very new to hospitality but you can see and feel the management are very experienced so there was no issue at all for the check in and out. The ladies at the front desk are particularly cute :)

Place there initially for 2 nights then was told we had to stay 2 weeks due to a positive case on the flight, not even sure if that was the case the hotel receptionist just smiled when he announced it. The room is dirty, when asked for the cleaning the cleaner asked for money! It was still dirty by my standards after she cleaned. The bath mat was old grey, torn and sheets were yellow with age, that I can cope with but black dirty on the surface areas is not acceptable. In the end I had to clean the room myself. You have to request for clean towels and toilet paper. We were supposed to have 3 meals per day they forgot breakfast the first 2 days. Then food came at strange time earlier each time in the end: Breakfast @ 06:30, Lunch @ 11:00, Dinner @ 16:30. It was poor quality food and just warm, lunch was probably delivered same time as lunch as it was almost cold. The food rubbish is left outside each door and by the elevators with cats wondering around at night scattering rubbish around. This is the worst experience ever. DO NOT COME TO THIS HOTEL!

My recent stay at Capri Phnom Penh was an absolute delight, thanks to the exceptional service provided by the entire staff. While every member of the team contributed to the welcoming atmosphere, one individual stood out in particular – Mr Pattya. Mr Pattya's level of service was nothing short of exceptional. His commitment to going the extra mile and ensuring that guests feel not just welcomed but truly valued is something that deserves recognition. His warm demeanor and proactive approach to guest satisfaction set a standard that other establishments should strive to achieve. It's important to note that the excellence in service extends beyond Mr Pattya to the entire staff at Capri Phnom Penh. From the friendly greetings at the entrance to the attentive service in the restaurant and bar, every team member played a role in making our stay memorable. The restaurant and bar, with their stunning views and live music from Thursday to Saturday, added an extra layer of enjoyment to my overall experience. The ambiance created by the live music complemented the already pleasant atmosphere, making it a perfect spot to relax and unwind. The cleanliness and comfort of the room further solidified my positive impressions of Capri by Fraser, Phnom Penh. It's evident that the entire team takes pride in maintaining high standards, and the result is a space that feels like a true home away from home. In conclusion, while every staff member at Capri by Fraser, Phnom Penh deserves commendation for their excellent service, Mr Pattya's exceptional efforts truly stood out. My stay at Capri Phnom Penh was not just a hotel experience; it was an immersion into exceptional hospitality. I wholeheartedly recommend this establishment to fellow travelers seeking a remarkable stay in Phnom Penh.