Hotel Holiday Inn di Phoenix

Sangat bagus untuk mempunyai kedai runcit berhampiran dan jika anda ingin berjalan-jalan ke Target atau Burlington apabila anda terlupa membawa sesuatu maka ini adalah tempat untuk anda. Sarapan adalah okay (bukan yang terbaik). Bilik saya bersih jadi saya tidak mempunyai aduan kerana saya benar-benar memeriksa. Pemandangan dari bilik saya adalah buruk tetapi melihat keluar bilik saya dari pintu masuk adalah hebat. Selain itu, kakitangannya bagus. Suka kerana mereka mempunyai pengangkutan ulang-alik untuk membawa anda ke dan dari lapangan terbang (yang tidak begitu jauh) jadi itu sangat mudah. Selain itu, pergi ke pusat bandar Phoenix atau kawasan Scottsdale juga sangat bagus kerana Ubers dan Lyft's mempunyai harga yang berpatutan.

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.