HomeTowne Studios Phoenix - Black Canyon Highway

They were very accommodating and kind and clean and we would stay here again!

Absolutely filthy. Everything about this property was disgusting. The room smelled like mold and smoke. There were literally people engaging in drug use in the parking lot. As soon as it got dark, the other occupants really started getting loud and wild. The field next door is a mini tent city. The door to my room could be pushed open, even when locked. The staff at the front desk were pretty incompetent. They double charged me and had no clue how reverse the transaction. They said they would notify the manager to fix after a meeting. The next day, at check out, I found out that they had forgotten to alert the manager and I had to wait for their arrival to fix the double charge. This was one of the absolute worst experiences I have had at a hotel.

First of all, the door didn’t shut all the way. There was a gap and roaches in the bathroom and one o my wipers to get in didn’t work. There was no water on Wednesday. We didn’t like the hotel. Very dirty.

The cleanliness was questionable and there was a mold smell in the room I was in. The bed wasn’t great but it wasn’t the worst I’ve slept on. Everything worked the way it was supposed to. The staff were very nice and very helpful during all of my encounters with them.

Staff is great and understanding. But, the room I booked was horrible., dirty all over from the curtains to the sheets, tub, food crumbs on bed and floor and roaches crawling all over the room.

Buy some garbage cans. Wind blowing trash everywhere because they hang trashbags on a hook and they are full because there's no room service. Saw a few cockroaches. the first room I was in had no heat and the mattress looked a hundred years old stained and torn rm 269. 202 was in much better condition mattress was plastic and clean

So we got there at 930pm from our long drive. We booked this hotel 2 weeks ago and they told us that there was no room left from what we chose. So they gave us a room with a broken door. The bathroom was so filthy and the door to the bathroom looked like it was eaten by rats. Also the room smelled like it was probably a smoking room in the past. I would never recommend this place to anyone. We booked for 3 night but left after we stayed for the night and left in the morning. Hopefully we get refunded for this stay as it was honestly the worst hotel I’ve ever been in.

Looks like an apartment someone just moved out of. Barely furnished, floors got cracks in it, the whole place reeks of cigarette smoke. Bathtub was a complete nightmare.

Booked this hotel by accident. Room was filthy and had mold on walls and under sinks. Would not ever recommend this property. Not a safe area.