Ulasan Zephyr Grand Hotel

Jawapan daripada Pihak Penginapan: Nguyen Happy, Terima kasih kerana meluangkan masa untuk berkongsi pengalaman anda. Kami berbesar hati untuk mengetahui bahawa anda mendapati lokasi kami di tengah-tengah Patong dan berdekatan dengan pantai dan Jalan Bangla adalah mudah. Walau bagaimanapun, kami kesal mendengar bunyi bising dari jalan utama menjejaskan kualiti penginapan anda. Kami mengakui sepenuhnya kebimbangan anda dan lebih bersedia untuk memudahkan permintaan untuk bilik di kawasan hotel yang lebih tenang untuk penginapan yang lebih damai pada lawatan anda yang seterusnya. Maklum balas anda sangat penting kepada kami dan kami memberi jaminan bahawa kami terus berusaha untuk meningkatkan pengalaman tetamu. Kami berharap anda akan memberi kami satu lagi peluang untuk melayani anda dengan lebih baik pada masa hadapan. Salam Hormat, Perkhidmatan Tetamu

Jawapan daripada Pihak Penginapan: Timofey yang dihormati, Terima kasih atas ulasan anda dan kerana meluangkan masa untuk menulisnya. Kami amat kesal kerana anda tidak berpuas hati dengan penginapan anda di hotel kami. Keselesaan dan kepuasan tetamu kami adalah penting bagi kami. Kami mengambil maklum komen anda mengenai kebersihan dan perkhidmatan. Maklumat telah dipindahkan kepada pasukan pembersihan kami untuk pemeriksaan dan pelarasan kerja yang teliti. Kami juga akan menyampaikan komen anda kepada chef kami. Kami berusaha untuk menawarkan menu sarapan pagi yang pelbagai dan maklum balas anda akan membantu kami memperbaiki perkara ini Berkenaan dengan Wi-Fi dan pengubahsuaian, kami memohon maaf atas sebarang kesulitan yang mungkin timbul. Kami sentiasa berusaha untuk menambah baik infrastruktur hotel kami. Kami amat menghargai maklum balas anda kerana ia membantu kami meningkatkan perkhidmatan kami dan kami berharap anda akan memberi kami peluang untuk menunjukkan kepada anda penambahbaikan yang akan kami laksanakan

Jawapan daripada Pihak Penginapan: Thip yang dihormati, Terima kasih banyak kerana berkongsi pengalaman anda selepas menginap di hotel kami. Kami amat berbesar hati menerima pujian anda tentang saiz bilik kami. Dan bagi pekerja yang anda laporkan, mereka langsung tidak datang untuk membersihkan bilik. Termasuklah benda-benda yang berselerak di laluan pejalan kaki. Kami memohon maaf kepada anda. Kami akan menyiasat dan menyelesaikan isu ini secepat mungkin. Ini bagi memastikan suasana di hotel kami sentiasa kekal santai untuk tetamu. Terima kasih sekali lagi atas kepercayaan anda memilih untuk kekal bersama kami. Dan berharap hotel kami akan berpeluang untuk menjaga anda sekali lagi pada percutian anda yang akan datang

Jawapan daripada Pihak Penginapan: Tetamu yang dihormati, Terima kasih atas ulasan dan penilaian anda terhadap perkhidmatan hotel kami. Kami gembira anda menyukai bilik anda. Kami mendapati terdapat beberapa kesulitan semasa penginapan anda, khususnya kekurangan bufet dan keadaan tempat mandi. Kami sentiasa berusaha untuk meningkatkan tahap perkhidmatan untuk tetamu kami dan komen anda mengenai bilik mandi akan diambil kira semasa merancang kerja untuk menambah baik kemudahan kami Walaupun hotel kami tidak mempunyai bufet, kami menawarkan pelbagai hidangan tengah hari dan makan malam menu mengikut citarasa dan keperluan yang berbeza. Kami berharap ini dapat memenuhi pilihan masakan anda pada lawatan anda yang seterusnya. Kami menghargai perhatian anda terhadap perincian dan kami mengucapkan terima kasih atas maklum balas anda. Kami akan gembira untuk berjumpa dengan anda sekali lagi. Salam sejahtera, Perkhidmatan tetamu

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback. It's wonderful to know that you found our hotel staff helpful and that you enjoyed the convenience of our location. We're especially pleased to hear that our rooftop swimming pool was a highlight of your stay. We aspire to provide excellent service and facilities for our guests and we're grateful for your recognition of those efforts. We hope you'll stay with us again in the future, as we continue to improve and enhance our offerings for our valued guests. Thank you for choosing our hotel.Kind Regards,Guest service

Jawapan daripada Pihak Penginapan: Dear Valued Guest,We appreciate your feedback from your recent stay with us. It's vital for us to understand where we can improve and your comments help us do just that. We're sorry to hear about the issues you encountered with your rooms, especially regarding cleanliness and functionality. We want our guests to have a comfortable, carefree experience, and it seems we didn't meet that standard in your case. Following this, our housekeeping and maintenance teams have been notified to ensure these problems are addressed immediately.Additionally, you mentioned the quality of the extra bed provided was unsatisfactory. We take note of this concern and we will revisit our standards in providing extra amenities to ensure all our guests have a comfortable night’s sleep. We do value your patronage and would like to assure you that we take all the feedback seriously. We aim at making continuous improvements to offer a better experience in the future. We hope you would give us another opportunity to serve you better. Thank you once again for bringing these matters to our attention.Kind Regards,Guest service

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We deeply value your constructive feedback and appreciate your candidness in pointing out areas where we could improve, such as the condition of our swimming pool and the ambient noise from the street.We aim to provide a comfortable and tranquil atmosphere and we regret to hear that your sleep was disrupted. We understand how important a good night's rest is, and we are actively exploring options to improve sound insulation to minimize any street noise. Regarding the swimming pool, your feedback is crucial for us. We are dedicated to ensuring all facilities on our property are up to the mark and will aim to enhance our maintenance schedule for the same.We thank you for your positive comments about our comfortable beds and we do hope that despite these issues, you were able to enjoy a restful sleep. We appreciate your patronage and hope that we'll have an opportunity in the future to exceed your expectations and improve your perception of our hotel.Kind Regards,Guest service

Jawapan daripada Pihak Penginapan: Dear David,Thank you for taking the time to review your stay. We sincerely apologize if your experience did not meet your expectations. We truly appreciate your feedback about the comfort of our beds, as well as the noise levels you experienced due to our central location. Our team is always looking for ways to improve and your feedback is invaluable in this process. We were disappointed to read your comments about the cleanliness standards, as we strive to maintain top levels of cleanliness in all areas of our property. Please be assured that your comments have been shared with our housekeeping staff for immediate correction.We are, however, pleased to hear that you enjoyed the shower facilities. We have invested in high-quality sanitary fittings to ensure our guests have a very comfortable experience.We understand that a comfortable stay is of utmost importance and we sincerely apologize that we were unable to meet your expectations in this instance. We are constantly working on upgrading our facilities and we hope you will give us an opportunity to serve you better in the future. We'd love to make your next stay a more pleasant and comfortable one.Kind Regards,Guest service

Jawapan daripada Pihak Penginapan: Dear Natalia,Thank you for sharing your experience of your stay at our hotel. We are delighted to know you enjoyed the convenience of our prime location, the tranquility of our courtyard view rooms, and the proximity to local amenities. Our passion is to provide our guests with wonderful surroundings and make it a memorable one.Your valuable feedback regarding the lack of space to dry clothes and the absence of a chair in the room has been noted. We are consistently looking to make enhancements and your comments will certainly assist us in this process. In the future, please feel free to make requests to our front desk staff.Once again, we appreciate your feedback as it helps us improve our services and facilities. We hope you will consider staying with us again so that we can provide you with a superior experience. We are confident that our commitment to improvement will make your next stay a memorable one.Kind Regards,Guest service