Ulasan Ocean Rock Kalim

Jawapan daripada Pihak Penginapan: Thank you for your nice review. Looking forward to welcoming you here again. Best regards Guy

Jawapan daripada Pihak Penginapan: Thank you for your nice review.Best regards Guy Jung

Jawapan daripada Pihak Penginapan: Thank you for your nice review and looking forward welcoming you here again.Best regards Guy Jung

Jawapan daripada Pihak Penginapan: Thank you for your nice review.Looking forward welcoming you here again.Best regards Guy Jung

Jawapan daripada Pihak Penginapan: Sorry that you were not satisfied staying here, but let me explain a few things to clarify.Yes you booked a studio, which is on "the lowest" as we only have 2 floors...Our rooms get checked before customer check in and there are no bugs in the room at that point, so bugs come in when doors, windows get open." like freshener sprayed to cover up the odor of the sewer"Sorry BUT our rooms do not smell sewer...We went 3 persons to your room checking smell NOBODY reported including myself any bad smell, only smell there was, were smell from your food in the garbage bin.However we did put in things to take away any smell.....Before you checked in the room got spayed with perfume to give a good smell, some people are more sensitive to smell, and I am sorry if you did not like that smell."Because the air conditioner was relatively cold and the wind speed was high"Yes it is a big brand new aircon (installed 3 months ago) and maybe a bit noisy, BUT if it was to cold it was easy to adjust with the remote, you can adjust to 35 degrees and it would for sure not be cold.Yes our housekeeping closes at 17.00 and we are a serviced apartment resort, so sorry if the reception could not bring you an extra quilt."Although the manager and housekeeper were working hard to solve the problem (adjusting the excessive water pressure..."WE do NOT have a problem with water pressure or water heat!We have normal water pressure and normal water heat like any hotel and we do have normal water taps where (as I showed you) you can easily adjust pressure and hot/cold water without any problem.About the dogs, I am sorry for that. They are neighborhood dogs, coming and going.They are friendly and do nothing bad, just want cuddle.We do NOT like them here, because some guests are scared, but they come because other guests and kids bring them food.I am sorry about that, and I understand some guests are scared for dogs.Again sorry for that you did not feel happy at our place.Guy Jung manager

Jawapan daripada Pihak Penginapan: Thank you for your nice review. Looking forward welcoming you here again. Best regards Guy Jung

Jawapan daripada Pihak Penginapan: Thank you for your nice review. Looking forward welcoming you here again. Best regards Guy Jung

Jawapan daripada Pihak Penginapan: Thank you for your review.Yes we never planed elevator, since we only have 2 floors.Best regards Guy Jung

Jawapan daripada Pihak Penginapan: Hi, since you blocked both me and Wanna on Wechat, (I don't know why...) I send my answer to your bad comments on Wechat to us.It is weird that when you checked out my staff Wanna asked if everything ok, and you smiled and said yes, but as soon you were sitting in the taxi you did send a bad message.Anyway here the answer I tried to send you on Wechat without getting through. "First of all I want to say sorry that you did not feel well at our place. And let me give you some explications for some of the things you mentioned.1. We do not have elevator. We do not promote elevator either in the platforms.We have 2 !! floors only and there are some few stairs to walk to the lower floor you booked.2. We also are not an hotel, but serviced apartments, meaning we have another property and rules like hotel have.Among this how much water we give for free. This are things we explain at Check In and that is also nothing we promote that there is free water every day. Most customers accept that and when some mean not reasonable, or other reasons I tell my staff to give free.....We do give a fully equipped kitchen for guests (not like hotels).2.About help with luggage, I am sorry for that, but I guess if you just would send a message to Wanna or me, we would come and help you. We try to do help our guests always but often they bring their luggages alone. But it never happens that when someone ask for help, that we not do !!3 About the water outside, sorry for that, but we have been waiting over 2 weeks that the constructor comes and repair. Very annoying for guests when it's raining. But when I meet you at the bbq area ( which hotels also not provide free) you looked quite happy and did not mention anything. Or else I would explain and apologize.4 about the manager walking around in your room....Yes the manager left his home in the evening to bring you new towels that you requested for.The I saw all doors open 2 ventilators open and aircon open in living room. I went turn off aircon and check the bedrooms. All doors open in bedrooms too and ALL aircon on.Aircon in living room was dripping water already..Normally we mention that when you leave door open you must turn off aircon. I don't know if Wanna forgot or you did not understand. Not like a hotel, we give the guests the possibility to cool down the room. In a hotel you have a key holder to open electricity and when you leave it cuts electricity and aircon... (not same our place)When you leave doors open the aircon compressor works all the time to cool the room but impossible when doors open. So it's loosing cooling gaz and at the end brakes down. A compressor like that costs 23.000 baht. In your case it was 3 aircons running. And yes I went in the rooms to turn off and save aircon.I hope you understand that.I did not know how long the aircons wer running and when you would come back.At the End if aircon brakes down you wouldn't be happy if the bedroom not cold at nighttime and would complain too !!So sorry if you feel I did intrude your privacy.Hope this explains a bit and hope you are OK.But feel sorry that you did not feel happy here.And if you feel happy to leave a bad review here it is ok, we do have very many satisfied customers, but you can't make everybody happy.Anyway it was nice meeting you and your daughter and I enjoyed the short time at the bbq.Best Regards Guy"

Jawapan daripada Pihak Penginapan: Thank you for your nice review.Looking forward to welcoming you here again.Best regards Guy