Hotel berhampiran Mai Khao Beach, Phuket

This hotel does not meet service standards of a Le Meridien hotel. Food quality is far below average for a Phuket resort. The staff are friendly and trying hard but severely under trained. We have visited and stayed at over 5 hotels in Phuket and 10 in Thailand over the past three years. This hotel was by a long way the lowest quality, despite being in the higher cost bracket. A few observations: Buffet food is poor with stale breads, limited selection, limited options (even of Thai food), and low quality cuts of meat. Service stations are understaffed, for example I had to find and then wait for a chef to find a lighter to prepare some stir fried vegetables at evening buffet in the ”J's” restaurant. The food would be overpriced if good, at this quality it is highly disappointing. Restaurant staff are undertrained, and do not complete basic jobs e.g. laying cutlery, cleaning away after guests have left the restaurant, checking on drinks refills. Incorrect bills were presented including charging for bottles instead of glasses of wine. On two occasions we noticed food dropped onto the floor remaining there with ants / insects for the whole of our stay over 1 hour and not being cleaned. The pool area has limited seating and hotel patrons wake early to 'reserve' with towels they have kept from the day before. If you wish to sit by the pool I suggest you wake at 7am to reserve your space. The rooms are updated, clean and well maintained. But there is limited hot water which is very variable. The beach is clean, beautiful and the sea is as good as you will find in Phuket. Unfortunately we stayed through the New Year break and the staff did not remove the tables and chairs from the party for nearly a whole day. Maybe excusable, but the plates of food left to rot on the beach for 12+ hours was for sure not acceptable. I'm including a photo of the toaster as an example of the training / management gaps in this property. For three days there was disgusting melted cheese inside the toaster. I pointed out each morning to the staff but they did not take action. Leaving the property was a good example of the gaps here. I asked for a taxi to be booked (it was not offered), and waited for 10 minutes. After 10 minutes I checked with concierge to be told that they had ”told someone else”. As with many of the gaps in this property there is no chain of command, and staff are not clear on their roles. Finally and not 100% relevant to this review, but we attended the New Year beach party. It was a very funny farce. The MC/DJ appeared to be extremely drunk throughout the night, it rained for 30 minutes - there was no plan for rain - guests sat under their napkins - the buffet food became wet and sodden. The food itself was very poor indeed. The entertainment was two dancers and a miming cabaret act, plus the fire show that happens on every week in the hotel. For $200USD per head, I would not recommend attending an event at this hotel under any circ

This is a really beautiful good hotel for those who wanna relax, but for those who wanna clubbing, partying and shopping, definitely not a good place. The staff are really polite and helpful. They clean the room 2 times a day. The breakfast is fantastic, the best breakfast i have ever had in any hotel. Delicious fresh and full of varieties. The pool was fantastic with 1.2 1.5 1.7 2.2 meters depth and a place to sit or stand in the water. Too many beds and umbrellas. ‼️Mindful about the beach, you can’t swim in the sea. There are red flags everywhere !!! But the beach is big and pretty.

Pros: The hotel is about an 8 min drive to the airport and 10 min walk to the beach. Rooms are more holiday-apartment style with a kitchenette and lounge area + bedroom. Our room was cleaned daily & check-in was a breeze. They have hourly shuttles to the beach and back. Buffet breakfast with a wide variety of meals. There’s a Sabai Massage and a 7-eleven just around the corner. Cons: The main lobby is not wheelchair - friendly they don’t have a ramp and you will have to lift your heavy suitcases over the steps to and from reception!!The shower gel & shampoo are tiny only enough for 1 person to use just once.They provide only 1 gown and sleepers to use for 7 days. There’s a laundry service that only takes 10 baht coins and you need to go to the bank to get them if the 7-Eleven doesn’t have enough! Waisted a whole day tryin to get coins cos the hotel didn’t have any & the banks were closed. Other than that the staff was friendly and helpful and we had a wonderful stay!

Nice Hotel Nice location nearby to airport like 1.4km 10 mins so you can walk with a small bag to the airport 😆 coz if you take car or motercycle abit expensive like 150-300 thb per ride so dammmh!

Wir haben das Hotel spontan suf unserer Rundreise gebucht und hier 3 Nächte verbracht. Die Hotelanlage ist neu, aber entspricht eher einem 4 Sterne Hotel.1000 Baht sind zwingend in bar als Kaution zu hinterlegen. Frühstücksauswahl ist für ein 5 Sterne Hotel zu gering. Kaffemaschinen sind für die Anzahl der Gäste deutlich zu langsam. Vorallem ist grundsätzlich meistens eine Maschine ausser Betrieb weil Milch oder Bohnen fehlen oder der Auffangbehälter geleert werden musste. Mindestens 80% der Hotelgäste sind aus Russland, der Rest verteilt sich auf europäische und asiatische Gäste. Wir hatten an einem Tag einen Ausflug gebucht und benötigten um 08:30 Uhr ein Taxi. Ich bat an der Rezeption darum eines zu rufen. Erst wurde ich vergessen, nach meiner Erinnerung nach wenigen Minuten wurde ich nach einer Taxitelefonummer gefragt?! Woher sollte ich als Gast die Telefonnummer einer Taxizentrale haben? Die Reaktion verwunderte mich sehr. Die Mitarbeiterin blätterte dann in einem schwarzen Buch, sprach mit jemanden und schickte mich mit den Worten ”not available now” einfach weg. Wir mussten dann die Straße absuchen und einen Fahrer für völlig überteuertes Geld nehmen und kamen zu spät an unserem Ziel an. Im allgemeinen waren leider nicht alle vom Personal freundlich. Im Gebäude F, indem wir unser Zimmer hatten, hörte man die Moschee aus der Nachbarschaft zu verschiedenen Zeiten am Tag. Wir würden dieses Hotel nicht mehr aufsuchen.

Perfect stay! Everything was just nice and the hotel bfast was just great amd many choice , will make it for next stay again!

Bilik itu sangat lembap. Banyak tempat yang berkulat bagi yang datang ke sini, saya telah makan, minum dan beriadah di hotel saya baring dan ada pantai dan kolam renang Tempah di sini. Anda memerlukan bas untuk ke lobi hotel. Sukar untuk menunggu, kami semua berjalan sendirian.

We had a delightful stay at Laya Resort. The hotel's aesthetics were truly stunning, and our room was spotlessly clean and comfortable. Every member of the staff went above and beyond to make us feel welcome, offering friendly and polite service throughout our visit. While the location was a bit distant from popular tourist spots, we found the peace and quiet refreshing after busy days exploring the area. The only drawback during our stay was the limited variety in the breakfast offerings; the meal was repetitive and we got tired of it after a few days. However, we understand that the hotel is new and still building its clientele, which might affect the range of options they can provide. In summary, we thoroughly enjoyed our experience at Laya Resort and would recommend it to others looking for a tranquil, beautiful place to stay, as long as they don't mind a bit of a commute to explore the city's main attractions.

Fantastic friendly welcoming staff. Very nice hotel. Breakfast buffet is excellent. Only negatives, apart from 10 minute away Boat Avenue it's far from outside restaurants and malls. This makes our excursions somewhat more expensive due to distance. There are sometimes ants in the living area though not sure where they are coming in from. The water from the taps can sometimes smell a little. Having said this we were in a Bangkok hotel before arriving at La Green but La Green is a far nicer hotel.

Hotel has huge territory and spectacular landscapes. We stayed in “pool villa 212”, it had quite old interiors and clean pool. Villa must go to renovation but still in use. Breakfast we visited once, so-so. Nothing in good quality. Great choice. I would not come again to same villa. There are new villas as well…