Hotel berhampiran Grandview Park, Pittsburgh

Beautiful, spacious and a grand looking hotel! Though it’s a little old but it’s well kept and clean. Hotel lobby is located on the 25th floor. View from our room was awesome too!

I was very happy with this stay. The gym was fantastic with so many choices and so large. The room and bed was very comfortable. I appreciated the customer service at the hotel. The location was convenient, I used Valet for one night and self parked another night. Note that valet only starts working at 6 am

I love this location and hotel staff alway a pleasure

Friendly staff, the rooms were clean, breakfast was good. The location was within a short drive to downtown Pittsburgh. We will stay here again

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.

I always start a review with the positives. I also don't like to be part of the problem but part of the solution and try to always offer helpful suggestions if I make a valid complaint. That said... The room at the Holiday Inn PIT Airport was PRETTY clean. I saw dark, long hairs on the bathroom floor (my hair is short and blonde,) and in the tub which led me to think the bathroom wasn't clean. However, the toilet and sink were seemingly wiped down and plenty of towels were accessible. The beds are comfy, the rooms are large, and we appreciate the outdoor pool in the warmer months. My husband and I stay here quite often, as many as 4 times a year or more, often with a multi-night stay, and we enjoy using the pool. The location for us is convenient to restaurants, shopping and the airport. Holiday Inn Pittsburgh Airport in general meets our needs. The breakfast is very good. Lots of a variety of hot foods and coffee. The waitstaff is always helpful in bringing out supplies, refilling coffee, hot food, a ”to go” bag if needed, etc. That all said, there is this very heavy set MEAN blonde lady with glasses that makes us cower and cringe each time we enter the hotel. We DON'T want to ask her for anything as she ALWAYS makes us feel like we are BOTHERING her. She seems to work the day shift, from early morning til 3 p.m. or so, as we have noticed and we try to make my requests and ask questions AFTER she is gone for the day. How ridiculous is this?!! Case in point: During one particular stay, I asked for more bars of soap for our room. I prefer bar soap. I shouldn't have to feel ”sheepish” about asking. They are mini and not full-sized bars of soap. We usually stay an average of 3 nights when we come to town and the hubs and i prefer bar soap to the bodywash and need more than one teensy bar for the two of us between the shower and sink for 3 days of usage. Get this one....She told us to use the bodywash in the containers on the shower wall and asked us if we had checked to see if the container of body wash was full!!!?? She seems to like to provoke an ARGUMENT! Then she preceded to tell us how she was instructed to hand out the minimum as in the case of the soap. I was thinking: ” Lady, please just open the drawer behind you and give us the dang soap!!” It's NOT a difficult request. I'm thinking: What happened to the old adage, ”The customer is always right?” The staff certainly should not ARGUE with the customer. A hotel front desk clerk works in the hospitality business and should provide the customer with ”hassle free” service. NOT! We don't ask for much. We don't ask for the room to be serviced with fresh towels, etc. during our usual 2 to 3 night stay. Was asking for mini bars of soap too difficult of a request? Today in our hotel room, I went to wash my hands after leftovers from an early lunch (around 11:00 a.m.,) to find that there was NO WATER. It had obviously been shut off. Why? We called the front desk to find out what happene

I made the reservation through *********** in July 2023 for August 5th to see P!nk in concert that evening. When we got there to check in, my reservation was not showing up in their system. I called *********** customer support and explained the problem ( while doing this, the GM of this location was also working behind the scenes to figure out what happened). They informed me they would need to call the location but prior to them calling I let Hilton’s GM know they were on the phone hoping this would make the process quicker (keep in mind we really needed to get access to our room so we can get ready for the concert that evening). The *********** customer support basically told the Hilton GM that I would need to pay for another room and wait to get refunded for the previous reservation that *********** failed to send to Hilton Garden Inn. I’m truly grateful that your GM went above and beyond to solve the reservation problem without charging me again. While he had to book me at the Moon Township location, he upgraded my room reservation and made sure I knew that I wouldn’t be responsible for this charge. GM’s and employees at both locations were exceptional and very understanding of the fact that I was operating under time constraints so I could get the the P!nk concert on time. If I’m ever in this area again, I will definitely stay at either locations and will definitely book it directly with the hotels and not a 3rd party site.

Our problems started when we left the hotel. We left some items behind (highly unusual for us) and called immediately the next morning. We were told they would call us if they found them, real absence of effort or integrity on their part. Asked them to call either way, they didn’t. Called back numerous times, No answer!! Even Hilton Honors tried and couldn’t get through. Finally they called and they had one item. As the other things were in the same drawer I assume the one thing was kept by the finder and the others thrown away. Things got worse, phone was not answered and we found that we paid for our room when we registered by phone and then we were charged again when we left. It took days and calls to our credit card company to get it straightened out. Very poor administration going on there. Would not recommend .

Saya sangat menikmati hotel ini. Saya pergi ke sana sebulan sekali lokasi adalah bilik yang bagus dan bersih