Name: Residence Inn Dallas Plano/Legacy
Address: 5001 Whitestone Ln, Plano, Texas, 75024, 5001 Whitestone Ln, Overseas, Amerika Syarikat
Rating: 4.3

Residence Inn

Semua ulasan

Ulasan positif

Ulasan dengan gambar/video

Booked 2 bed room suites, was told overbooked and given 2 separate studio at check-in. It just doesn’t work with 2 kids.

Nice hotel. Staff were friendly. The surroundings looked a bit old but inside is very nice.

房間很大，有冰箱、電磁爐、微波爐、各種歺具等，方便客人自己做飯；早歺也很豐富，牛奶、咖啡、各種糕點不論，最喜歡肉餅和水果。性價比高！

酒店早餐不錯，房間設施齊全，旁邊加油站的便利店也很方便

非常好 很舒適 非常適合商務人士

Meja depan 24 jam

Tempat letak kereta

Kolam

WiFi

Sarapan pagi

Haiwan peliharaan dibenarkan

Bilik dilarang merokok

Semua Bahasa

Bahasa Inggeris

Bahasa Cina

Semua Jenis Bilik

Studio Queen dengan Katil Sofa

My husband and I live in the local area and stayed here 10 nights while we were having a remodeling project done on our house. We really enjoyed our stay. The one-bedroom suite was enough space for us and for him to do remote work.  Housekeeping service comes in every 3 days and changes bedsheets, vacuums, empties trash, restocks itrms. But if you need items in between those cleanings, the front desk will provide.  Breakfast is available every morning, and there is a nice selection - eggs, potatoes, oatmeal, cereal, yogurt, sausage, bagels, etc.  There was a swimming pool, which was clean and maintained and laundry facilities on the 2nd floor.  I would certainly stay here again if a need arises.

The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice.   The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table!  The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one.   After inspecting the room and bed, they were everywhere!  We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out!  While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf.  She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account.   I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.”  Ok, so I asked for a call, left, and never heard from management at the time of this review.   I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th!  I asked again for management to call, and no response.  I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel!  She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property!  They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process.   Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.

I do this a lot! I am real forgiving and I do not write bad reviews unless I have to. This isn't one of them, but it isn't as positive as I would like it to be either. First, location is good. Shopping is close by and pretty good access for getting around.  The front counter is a bit beat up.  The carpet looks a bit tired, makes you worry about the rest.  Lady who checked me in was nice, but seemed a bit inexperienced. I thought I was going to get an upgrade as well (I have a high status) but did not. I do not go into it expecting one, but she kind of made me think I was, and it was a let down when I got to the room.  But again, not expected, but bummer.  That being said, the fold out couch mattress is pretty bad as was the bedding. We got more and such, but again, a little disappointing.  The upkeep seems to be lax on the details. One that makes me crazy is when the AC outlets are all loose!  I again, am nitpicking, but I think people want to know these things. I will not book here again when my daughter is traveling with me for the couch reason alone.  Oh, also the TV's are not the ones you can stream your services on, ugh! Value for price was good, but maybe the upkeep and lack of current cool things is why?

Paling Relevan

Terbaru

Penarafan (Tinggi ke Rendah)

Penarafan (Rendah ke Tinggi)

Semua Pelancong

Bisnes

Keluarga

Solo

Tempah untuk orang lain

Pasangan

Melancong bersama rakan

Lain-lain

Temukan ulasan 96 bagi Residence Inn Dallas Plano/Legacy, dengan penilaian 4.3 oleh pelancong sebenar di Trip.com. Terokai perkara yang digemari oleh tetamu terdahulu tentang hotel yang termasuk perkhidmatan, kemudahan, lokasi, bilik dan banyak lagi!

96 Ulasan Tetamu Yang Disahkan di Residence Inn Dallas Plano/Legacy - Terkini 2024 | Trip.com

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