Hotel berhampiran Mióptica, Playa Blanca

I am writing this with the earnest aim of helping others make an informed choice before you decide to stay here. I was taken on holiday as a kind gift- for which I am grateful- however, had this been under different circumstances, I would have felt very differently- and the following is facts- 1) All inclusive - the silver wristband has more restrictions than the pandemic - get a gold wristband- you can't get served at certain bars with the silver, go to certain areas, go to the adults only pool etc. - it's ridiculous. (And I was told by the people with the gold bands that theirs was not much better but definitely less restrictions) 2) This is rather serious - over the course of the 7 days, out of the 9 or 10 people I loosely befriended and got talking to, 4 of those people got food poisoning, including myself. That cannot be a coincidence. We all got it on different days, (mine, going by what I was bringing back up, seemed to be a delightful mixture of peppers, mushrooms and mediteranean vegetables) - others said they got it off the salad, others said it was from other foods- so there is clearly a problem here with hygiene or the food - 1 of these people lived with other serious health conditions and because of the food poisoning had to have over 600 euros worth of injections from the Doctor. It's all inclusive- imagine if you didn't have 600 euros spending money in your bank account? The food poisoning passed after 24 hours starvation- but it was very painful and extremely unpleasant during that time - stay close to a toilet! 3) If you want an adults only holiday, this is NOT the resort for you. Mainly families and kids. 4) If you are SINGLE and would be open to a holiday romance, this is NOT the resort for you. Guests are not allowed on the resort for any reason or any length of time day OR night. Rather discriminative towards single people really. 5) The service staff and bar staff are generally lovely- and you can tell they are worked to the bone. It is clearly the management that is the problem. 6) On day 2 of my 7 day holiday, I put a serious complaint in to a manager- she said she or someone would get back to me. Nobody ever did. 7) The air conditioning units in the apartments/rooms are TERRIBLE. It was sometimes cooler outside than with the air con on, on full power (and it only stays on full power for 10-15 minutes, you have to keep pushing the button) - our room often felt like an oven/furnace with no air - uncomfortable 8) Don't bother trying to book in at the steakhouse restaurant. It is (inexplicably?) hardly ever open and always fully booked - even before you arrive - when it is. 9) The Italian restaurant has NO AIR and is swelteringly hot. Also, don't order the spaghetti bolognese - my Mum is NOT a good cook, and her spaghetti bolognese is better than what was offered here. Maybe I just picked the wrong dish? But nothing special. 10) How this hotel has 4 stars is literally beyond me. It should be investigated. Would yo

From start to finish, from the very warm welcome at check in, the high standards of our room plus the little extras (slippers and robes) the amazing breakfasts for the Uber healthy or traditional full English, to the very helpful and friendly staff, we have loved every second, highly recommended and we are booking again for next year, even though I’ve never repeated a holiday before

My young daughter and I have been coming to Caybeach Sun the last few years. We absolutely love coming here. There is an onsite shop that has all the essentials and more, staff in the shop are lovely. There’s 2 big swimming pools, a kids pool and water slides. There’s a pool bar where you can order food and drinks through out the day, staff at the pool bar work very hard getting everyone’s order to them, they are nice and helpful. The apartments are nice, spacious and comfortable. Reception and night staff are absolutely lovely, nothing is ever too much hassle. Especially Andreas who’s always cheerful and nice. One person who really stood out to me this year is Pika the entertainer, my god he is a ball of energy. He is great with the kids. Pika does activities during the day around the pool area and gets families involved adults and children. It’s great fun. Evening entertainment the kids love tattoos and mini disco, there does be bingo, karaoke, just dance and all sorts of evening entertainment for everyone to enjoy. Pika will talk to all the families and get everyone involved. He makes a big effort to speak in English for people like me who aren’t great with the Spanish language just yet . Hats off to pika he is very good at his job. The beach and town are only about 10-15 minute walk or 2-5 mins in a taxi. Great holiday this year.

Quite a lot of older folk staying at the hotel during my stay, however this did not bother me in the slightest. Clean room, friendly staff, and lovely breakfast. Great location- five minute walk (if even) to Playa Dolarada and shop across the road. Thank you.

Een heerlijk hotel voor een paar relaxte dagen. Zeer vriendelijk personeel, ruime kamer en mooie zwembaden. Laatste 2 dagen upgrade naar Preferred genomen, zeer aan te raden. Gebruik van Lounge, Spa en Infinity Pool uiteraard. Geld meer dan waard! Eten is divers, voldoende vertier en prima lokatie. Bezoek aan Rubicon is aanrader, ook gebruik van Link step zeer aan te raden. Indien je met OV naar de Aeroporto gaat, stap op bij de haven (Muelle de Playa Blanca) en niet bij de Estacion. Hotel is zeker een aanrader!

”My experience at Mynd Yaiza was disappointing although not caused by the hotel directly but could have been communicated about issues on site when we arrived. We contracted norovirus during our stay. The beds were uncomfortably hard with only one pillow and a cushion. Spare cushion sized pillow which made getting comfy hard for me, and the toilet facilities had a poor layout with a glass door directly in to the bedroom area which didn’t close off at the top, compounding the norovirus issues offering no privacy with an embarrassing health issue unfolding. Blocking off the left-hand side of the room next to the lava poster with a wall and adding a toilet door into the bathroom would have been helpful to hold off embarrassment of toilet noises at room design stage. our Jet2 rep mentioned knowing of seven other cases at this hotel whilst we were staying and two other hotels in the area that had an outbreak of nova virus yet we were not warned upon arrival. I found out anbout this anfter overhearing the rep speaking to others about them contracting it. Additionally, I noticed just before posting this in the trip adviser reviews that another guest was ill at the same time as us there , and the hotel's response was dismissive. On a positive note, the hotel was spotless clean, and the staff were lovely. The evening meal was disappointing, although the flexible board made up for it as we could use the money for other items. The chicken strips at lunch were lovely, and sun beds were readily available. The general age range was in the 50s. It may not be the hotel's fault that we caught norovirus, but if seven other cases had been reported that week, it is a huge issue.” Overall we had a bad experience that wasn’t the hotels fault and spent 4 days in bed. Overall great accommodation ruined by a nova virus outbreak

We have just spent 7 nights here with children aged 6 , 8, 12, 16, 19. As we were such a large family I did have to book 2 rooms. I sent an email request asking for these to be next each other. This was no possible but they did have us in the same block and floor. We arrived early hours and was given a packed lunch by reception which we thought was lovely. Although the sandwiches were mouldy so obviously was not eaten. We were happy with our rooms, they were very basic but were clean. Before coming were thought the hotel had more restaurants but infact there are 2 serving identical foods. During the day the pool bar also served your basic snacks of pizza, chicken nuggets, chips ect. We chose to go all inclusive but because the food was very basic we only ate on the hotel grounds twice throughout the week. The hotel has several pools and one main pool. Main pool has a few small slides which the children enjoyed and there is also a splash park for the younger children which was great. There was never any need to rush and put your towels down as their was always plenty of sun loungers. We would use the main pool of a morning then use the smaller pool at our apartment block during the afternoon just for some quieter relaxation time. During the evening there is entertainment for the children, I wouldn't say this is the best but I was ok to pop down for an hour before we headed out off site. The hotel grounds are beautiful and very well kept. The grounds are huge and everywhere looks identical so getting lost became the norm! Getting off site was fine, reception would call us taxis and it was only 5 euros into playa blanca or down to the marina. Over all we had an ok week, and the kids had fun. I wouldn't choose to stay here again but I wouldn't tell people not to book here either