Hotel Mesra Haiwan Peliharaan di Playa Blanca

Just got back from our week at the Hotel Rubicon Palace, having stayed previously in 2019. This time my husband and I were accompanied by our four year old and 10 month old baby - it was our first trip abroad as parents and we had high hopes following our previous trip. There's much to like about this hotel - the grounds and the public areas of the hotel are all very well kept, the staff are generally friendly and welcoming, and we enjoyed the buffet and the a la carte restaurants. Our four year old adored the mini club and all the activities. And he had the time of his life in the children's pool. We had a few minor issues during the week - having to change rooms due to bugs, key card not working, etc, but we were able to sort these with the help of the staff. The reason I'm writing this review (and I almost never write reviews) is that I was so so disappointed with the cleanliness of the baby club. Our ten month old is too young for the activities which are for 1-3 year olds, but he's very mobile so I was really looking forward to taking him to the baby play area so that he could play safely each day. However, it was FILTHY and I didn't feel that we could safely use the facility. The staff there were lovely, and clearly wonderful with the babies and toddlers, but there appears to be zero cleaning protocol for the baby club. One of the baby walkers had dirt encrusted around all the buttons, and each toy had a thin layer of grime all over it - including every ball in the ball pit. Now I get that babies are yucky creatures, and it's hard to keep things clean - but this level of dirt looks like it has been accumulating for YEARS. Has no-one really complained about this in all this time? Or have people complained, and the hotel has so little regard for its youngest visitors that it has done nothing about it? I know the management read these reviews and respond.... for me, the only acceptable response will be to tell me that you're closing the baby club for a day or two to do a thorough deep clean of all the surfaces and toys. And that the baby club will get cleaned as regularly as all the other parts of the hotel going forward. And if parents are reading this before their holiday, and they arrive to find the baby club is still in such a poor state - please raise it with management! They cannot claim ignorance of this anymore. Our babies deserve better than this.