Udalla Park - Hotel & Apartamentos

Location is perfect for a stay in las americas and los Cristianos. We arrived 2 hours before check in, but the man on reception still completed all our paperwork and allowed us to use the luggage room until our room was ready. Room was well equipped with a good selection of utensils in the kitchen, very clean and comfortable beds, plus a huge bonus of a little coffee machine and a welcome gift of some small drinks and snacks. We were only there for 4 nights and think we missed out on a towel change but I didn’t bother to ask as we didn’t need them. Room was cleaned while we were there. Didn’t use any of the hotel facilities but did have a quick look and all looked nice. Could have had more information about hotel facilities like meal times and charges etc. on our last day, checkout wasn’t until 12pm which is absolutely fantastic. It meant we were able to have a relaxed morning and really enjoy the last hours of our stay without rushing. On checkout, we were then able to again leave our bags in the luggage store until we left for the airport, which was really appreciated. Staff we encountered were all very pleasant and helpful. Will definitely be staying here again. Disliked · The balcony lights switch off at 11:45pm and we were plunged into unexpected darkness - but we just took this as a signal to go to bed! There is really nothing I can say about this hotel that I didn’t like. Good value for money, great service with the check in and check out, nobody barging into your room at any point (have been in other hotels where maids come to clean at 10am!)

Clean hotel if a bit basic. The staff are pleasant and the location is good. The pool area is nice also. We had to have our breakfast in the hotel next door which wasn't an inconvenience really. Cheap and cheerful, not the ritz but we would stag here again. We had a fridge in our room which was handy also.

Terrible experience , I've asked owner to change booking dates because of an accident and they told me there were not availability, but it was not true. They just want keeping our money unfairly. They wrote me to contact the platform directly and in the meantime they wrote to platform they didn't accept our request.

Good apartments in Las americas. Need some updating but in general has everything you need. Location absolutely perfect. Near beach restaurants and supermarket. No problem with cleaniness of apartments. Rooms to the front are a little noisy. No Aircon so if weather was very hot rooms would be uncomfortable. Great value.

We had bought tickets for Siam Park and I went to reception to ask for some help with how to get the free bus to the park. The man on reception told me to use my phone and look for it. I again asked for his help,which he told me the conversation was finished. I voiced my displeasure,to which he then proceeded to swear at me, disgusting behaviour. Think twice before staying if that’s the customer service you receive

The Hotel is a three star with clean rooms. The rooms that look out onto the road are noisy at night and there is no air conditioning but fans are supplied by the hotel. The hotel is ideally suited to let you walk into both Los Cristianos and Playa de Americas. There are plenty of good restaurant within a ten minute walk. The hotel staff were all friendly, efficient and helpful with Mary being outstanding. Mary helped with taxis, gave good advice and always greeted us with a smile. The pool is a reasonable size and often we were the only ones using it, so no scramble for sun beds!