Hotel Mesra Haiwan Peliharaan di Playa de las Americas

Reception: Our checkin agent, Cesar, was extremely helpful. He even remembered us at check out and made a joke to us. Room / facilities: Room number 8327 is on the 3 floor and is fairly clean. There is a self control air conditioning with a balcony door that opens which overlooks the pool. The room has 2 single beds joined to make a king bed , unsupportive pillows, small flat screen TV, table with 2 chairs, a hanging area with a valuables safe inside, (the safe door swings open when not used, due to it being installed at an unlevel angle), the bathroom has a tub with shower, bidet and toilet (that constantly drips). After advising reception, a repair man visited, and strangely, INSTANTLY knew what the problem was as he entered the room. However after departing the room they failed to fix the constant drip. The toilet continued to drip during our stay. This constant drip is very annoying once you are aware if it. There is a small bar fridge, (but no tea or coffee facilities). Furniture is very dated and has suffered a lot of wear and tear over time. Parking: is available for free with 2 parking areas that accommodate approx 25 cars, for the 500+ rooms in the hotel. It seems that all open air parking (excluding parking garages) on the island are free of charge. Wifi: Complementary. On our first night the wifi was super mega slow and atrocious to use, and failed multiple times to open any website, even though its advertised as premium Wifi. The Wifi connection dropped out regularly, required multiple password re-input and was just super, super, super slow, even when trying on multiple devices. After 2 calls to reception the night of our arrival, there was nothing they could do until the technician could attend to the problem at 10.30am the following day. I had to resort to my 4G data to gain any connection. The wifi was functioning the next day. Breakfast: Included and available for all guests. The buffet style consisted of fruits, cereals, hot eggs (precooked or freshly cooked), sausages, bacon, crumbed chicken pieces, baked beans, cold meats, juices, pastries, breads, tea and coffee. Be aware of the human vultures that swarm the food, as if there was no possibility of refill. Conclusion: Great looking hotel from the outside and foyer areas, but walk into the room, you immediately step back 20 years into a tired dated room. Letdowns: Initially the wifi not functioning and dropping out, the constantly dripping toilet, poor/lack of in room amenities, tired furniture. As the foyer bar was closed, i rang reception and requested for and ice bucket to be delivered to the room, which would have incurred a €3 charge this to me is unacceptable. Previously, at the foyer bar, i asked for 2 glasses of ice, but could only receive one as the barman said “the ice machine is broken”. Or was it due to the hotel ice delivery was insufficient to cater for the number of guests in the hotel? Location / Nearby: Arona town main street and all its

Just got back from our stay at this hotel and I’m not one to usually write reviews but I feel I need to. This was mine and my partners second time staying at the hotel as we loved it so much the first time around. It’s a great location and the hotel and staff itself are great. We had a lovely pool/sea view room the first time we stayed here, however this time we were put on the left side of the hotel near the Irish bar and it was terrible. The noise went on until 12:30pm every night without fail and the noise really is horrendous. Unless you’re a really deep sleeper which my partner is but I’m not, you have no chance of sleeping. I hate to think what it would be like if someone had kids and was put in one of these rooms! For this reason we found this time around staying at the hotel really disappointing as it’s just not what you expect at all when you go away on holiday. I’ve come back for the holiday more tired than before I went! We would not go back now which is a shame as the hotel does have a very nice feel to it. The beds are also not comfortable at all and my partner and I both had a bad back all week. The food has also gone down I think since the first time visiting, breakfast was terrible.

Just returned from 10 days at the Vista Sur apartments. Lovely modern accommodation & right on the beach. Super clean & modern. All the staff we dealt with were friendly & very helpful. Loads of shops, bars & restaurants nearby & a 30 second stroll to the beach. Would highly recommend. They even delivered a bottle of Cava on my birthday & another bottle & some sweet treats for Christmas - such a lovely surprise. It’s the details that matter! Will definitely be back.