Hotel berhampiran Devonport Park, Plymouth

Have started staying here regularly while i work nearby. Very nice modern setup, funky design, good rooms with everything you need. In particular though, I want to comment on how facilitating and kind the staff are. Whether it's 3pm or 3am (i often work late!) the folks that work here are always smiley, warm and considerate. It feels a very welcoming place - and it's the staff that keep me coming back most of all. Keep up the great work, Moxy, you're a brilliant addition to Plymouth!

Lovely welcome & check in from reception. Breakfast check in not so nice, & she had a real attitude with us picking where we wanted to sit. It was really early & we had just woken up, the lady being so regimental & forceful with us ruined breakfast really. She needed to recognise we are on a weekend break, not children being seated in the school dining hall. We had to ask her to back away from us as she was speaking so loudly so early, & ordering us about, then she walked away bad mouthing us to other staff members when she was actually the one making things awful. Apart from that we enjoyed the stay. Nice old fashioned style rooms. We had lots of space with a large bed & large TV so was very happy with the room. Pretty flower wallpaper & a nice traditional feel to the decor. Very good value for the price we paid. Thank you

Overall my experience of the hotel was very good. The service, cleanliness and facilities were very good indeed. I would certainly book this hotel again and would recommend it for anyone that’s going to visit Plymouth in the future.

Secure underground parking. Located at the ‘top’ of the city’s pedestrian avenue All local shops,restaurants, railway station within easy walking distance. Hotel rooms are very clean and comfortable with all the usual amenities tea, coffee, hair dryer, ironing board, TV, telephone, combination safe for valuables and good seating. USB ports and power points. House keeping is very efficient both for rooms and the hotel services are excellent The restaurant offers a wide and varied menu for all meals Pricing is competitive and quality is high

What a lovely place. It was old yet modern, rooms were very clean. We had a family room which had a separate-ish room that our children slept in, along with an en-suite bathroom and dressing room. The freshly cooked breakfasts were exceptional, and you can choose what you want. It was a stone's throw from the Hoe and 15 minutes walk along the Hoe to the National Aquarium, which was the reason we visited. The staff were very friendly, the beds were comfortable and it has a licensed bar open until 9pm with a quiet and comfortable drinking area. It was 20 mins walk from the station, I would highly recommend it.

Thought I would say a few words about The Imperial Plymouth. Had a family event at short notice and was looking for a hotel centrally based in Plymouth with parking and good value, well i found it with The imperial Plymouth. I contacted reception and asked about late arrival, Rachel could not have done more, she left a key , took photos and sent instructions how to access my room. The room was in fact a fully self contained unit with cooker kettle microwave etc AND was very clean with all tea coffee provided. I will only ever stay in this hotel when visiting Plymouth. Lovely location, lovely room, I arrived at 2am and woke to late for breakfast, at 10am i hot a knock on the door and received a sausage sandwich the lady Rachel had seen i had missed breakfast and brought me something to eat. Fabulous staff. Fabulous service. An excellent customer service team. And excellent hospitality. Thank you Rachel. Thank you The imperial Hotel. You really did go the extra mile. Best wishes Steven Thorne

The service was very good very polite staff we used the swimming , sauna and loved it very easy just sign in and enjoy for as long as you like. The food was superb. Will definitely be going there again and I will be spreading the word .

Perfectly situated for exploring Plymouth and all it has to offer, restaurants, shops , cinema , cafés, Barbican, the Hoe all within easy walking distance , buses and train station all easily accessible from here . Check in and out easy , staff very friendly and helpful, was travelling with my granddaughter so safety was upmost for me , and we certainly felt safe here . Beds , pillows very comfortable, room very clean no complaints as best nights sleep ever for both of us , very peaceful and quiet rooms , lack of drawer space for 2 ppl for four nights was a pain but not major , room was large and easy to move about in . Due to staff shortages our room couldn't be cleaned ( four night stay ) but we were left a bag of clean towels and refills of sugar/ tea / coffee, a letter of apology was also left explaining the situation, I was find with this as room was fine , out most of the time. Breakfast was adequate, hot , plenty of choice, ran out of few items which was disappointing, didn't get any eggs as quhe so long and all gone by the time it our turn , plus eaten the rest of my Breakfast as would've gone cold, tables not cleared quickly enough, had to ask for cutlery and to wipe the table , again down to staff shortages. Didn't eat breakfast again purely because my granddaughter only ever has toast and jam with a cup of apple juice , while I think £13 is reasonable for the breakfast, I'm not paying the same for 2 slices of toast and jam , no fault of the hotel obviously. We had serious issues with door card never working , think it worked on the last day , but all issues dealt with promptly by staff . All in all very good experience, thought it was very overpriced for what is really just a massive travel lodge , rooms are very similar to the many Premier inns and travel lodges around the country. Saying this I'd definitely stay again if visiting Plymouth.

I’m writing as a big fan of Premier Inns. There are a number across the UK that I use regularly. I trust your brand for its value and consistency, but have been let down on this occasion, when I took my daughter for a special night away to Plymouth. My first disappointment has been with the availability of food. When I checked in at 4.30pm, I booked for dinner at 6.30pm and breakfast at 9am. Just two hours later, on arrival at the Thyme restaurant at 6.30pm, I was told that there were availability issues. Very little was available to eat. I was told that the children’s menu was available but when it was handed to me, all but two items had been crossed off in biro. The staff member commented that she was unaware of this. Clearly the staff member who booked me in only two hours previous was also unaware. We were advised to go to the pub next door, which managed to accommodate us, although they did comment that they wished that the hotel had informed them that they would be sending people over as they were fully booked. My second issue was with the wi-fi provision. I would usually pay for the Ulitmate Wi-Fi service for the night, so my daughter and I can watch a film together on my laptop. Tonight we were unable to do that as neither the free Premier Inn wi-fi nor the Ultimate would connect. I could not even get wi-fi on my phone. We ended up watching tv instead. My experience at Plymouth (Sutton Harbour) fell well below the standards I have come to expect from Premier Inn and I will not be returning to this hotel. It has also made me question if the hotels I have enjoyed across the UK are in danger of similar drops in standards, as I know in-house restaurants are being closed in many branches. Better food availability, wi-fi and communication between staff and customers about any problems in a timely fashion would solve these problems.

The location is perfect if you don't want to be in Plymouth itself. We needed to be near Derriford and it was really easy to get to and find. The hotel staff were really friendly and happy. Rooms were huge and had plenty of space. Beds and Pillows were comfy. The wallpaper is wearing a little and was starting to peel, but nothing major. Really good value, considering it had breakfast included, and nicer than a PI. Breakfast had plenty of choice and all very tasty, but plates weren't warmed which meant the food got cold very quickly as it wasn't particularly hot anyway. Coffee wasn't great. Would definitely stay again if prices were competitive.