Giovì Relais

This hotel was unwilling to accommodate our request to cancel the stay and charged us the full amount despite us never stepping foot on the property. Their staff provided zero support; it was a very disappointing experience. Use caution when booking

Immediately adjacent to the old centre of Polignano, the hotel feels new, but styled on older local buildings, and using local materials. How often can you lay in bed, looking up at clamshell fossils in the stones of your arched ceiling? Our room (and the whole building, which features a spa in the cellar) felt calm and comfortable. The breakfast terrace was on the roof, with lovely views over the town, out to sea. Breakfast was reasonable - not the greatest selection in the world, but enough to keep you going until lunchtime. The nearest car-park is 6 or 7 minutes walk away, although if you know what you're doing, you can always stop briefly at the back door of the hotel to load/unload luggage. Staff very friendly and helpful.

Stayed there six nights as part of a small group tour. The rooms were large by European hotel standards and were kept spotlessly clean! The staff were all very friendly and helpful, especially the two ladies who served breakfast! And breakfast is served on the top floor with a nice view of the Adriatic. The location is mere steps away from the old town and is on the main street for restaurants. There were a few problems. At least two of the mornings there was no hot water, making for an uncomfortable shower. Our room faced right onto the street so it stayed pretty noisy pretty late. One of the other couples in our tour complained that the air conditioning in their room never worked.

Should you ever have the opportunity to visit, Nicolette is a gem on the front desk! However do not miss the chance to meet Mario the Tuk Tuk driver he’s not only an incredible tour guide, but the whole village loves him! I would go back there in a heartbeat! ♥️✌️🇨🇦

We booked 7 nights’ accommodation at Giovi Relais in a Junior Suite, in early July 2023, upon entering our room we could feel the heat, but attributed this to simply the room being vacant and the air conditioning not operational. We kept the air conditioning going continuously and even got the receptionist to come and check the settings, given there were no instructions supplied, however the rooms temperature did not reduce. We spent an unbearable first night in the hot room even sitting outside on the terrace to gain some relief, as it was cooler outside at 3am, than in our room. First thing in the morning we reported the air conditioning not working and asked to be moved to another room, however, were told that this would not be possible until the following night as they had no vacancies. As no further remedy was provided, we advised reception that we could not stay another sleepless night in the heat of the room they had supplied. We advised reluctantly we would have to leave and find alternate accommodation given the forecasted temperatures where in the high 30’s to low 40’s. Even though we had only stayed 1 night of the 7 nights we had booked Giovi Relais had the audacity to charge us for 4 nights' accommodation as they said this was the penalty under their terms and conditions for cancelling. Despite profusely arguing our point that we would have gladly stayed at this accommodation had we received the services that we had indeed booked (an airconditioned room), Giovi Relais still proceeded to charge us for 4 nights with no apology or hint of customer service. Given our experience we would NOT recommend this establishment to anyone. Happily, I can confirm that our insurance refunded us for being unnecessarily overcharged for services not received and furthermore we were fortunate to locate alternate accommodation that was both cheaper and superior to that offered by Giovi Relais.

Beautiful hotel in a perfect location, close to old town and Lama Monoachile beach. You go out the door and you are on Via Roma. Lovely property with adequate breakfast included. If you arrive by car there is a back door on a small street, cars are not permitted at the main entrance street. Nice spacious deluxe room. Staff all very nice and helpful. Only issue we had was AC just would not cool. Nothing hotel could do. So if 24 degrees C in the room is not for you you may want to consider other options.

Highly recommend this hotel to anyone visiting Polignano a Mare. Perfect location in the middle of the town with walking distance to the beach, restaurants and everything you want to enjoy. Nice breakfast and very friendly staff. Definitely coming back.

From check in to check out, a wonderful experience. This BnB style hotel/spa is in the center of town with plenty of restaurants, cafes, bars, and boutiques just downstairs. Have no fear though, you cannot hear a peep of noise from these places at night. The building's soundproofing is great. The rooms are these little cave style suites that are so cozy and charming, stocked with a minibar (extra cost), and bathrobes. Even a little desk to do some work. The breakfast was a typical italian breakfast buffet and was very tasty. The service here though is the outstanding part. The manager was so helpful and friendly. From arranging pick up laundry service, helping me to find a pharmacy and a cafe with wifi that allows for working, recommending restaurants, and arranging anything you need. While the listing does say no cars, because it is in a pedestrian area, the car can drop you literally 1 block away, a 1 minute walk, so do not let this deter you from booking.

We had a great room with the balcony over looking the main street. Lots of places close by to eat and drink, and close to the walls of old town. The spa was awesome. The dinner suggestions were delicious. A very nice place!