Apartamentos Don Miguel

I am puzzled by the positive comments given for this accommodation. I can only assume that previous reviewers have not experienced any of the other wonderful options available in the resort. Having stayed over many years at various other places my experience here fell miserably short. I would make make the following points: - If you don’t want to or can’t carry a heavy case up many steps, don't stay here. The same applies if you have mobility issues as there are numerous steps to climb. Also the main outside building steps when wet get dangerously slippy. - If you travel in a group don’t expect to get a room located together or even in the same building/site.This is even if you have made the request and emailed weeks ahead and then asked again on arrival. - If you are allocated a ground floor room opposite the pool area, be aware that the rooms above and across the road are about six times bigger! - If reception staff insist you sign a hand written disclaimer to say that they have resolved your issue (even though they haven’t) in order to absolve all liability, don’t sign it. If they persist then see your holiday Rep. I understand that sometimes what is pleasant and acceptable for one person is not for the next. With that in mind I look forward to my next stay in wonderful Puerto Pollensa. However, guess what it won’t be at the Don Miguel………Adios.

Just arrived at the Don Miguel - Puerto Pollensa - stayed here lots of times in the main hotel - loved it - this time we have been given an apartment in the building across the road - not happy - its like going back in time... they didn't even give us the wifi code...not that it matters ...

We booked 14 nights here and I got BED BUGS! from the first night I started to itch and by the third night I had over 400 bites and got sent to hospital as also had an allergic reaction due to the number of bites I had over my body. The hotel owner was shockingly awful about it and tried to blame us for the infestation. We had photo and video evidence and was staying room 3A. I have a 5 year old son and thankfully he was ok. I have travelled all over the world and stayed in many hotels and have never experienced anything like this. Thankfully we got moved hotels but the impact this had on our holiday was huge and I am still traumatised by the bed bugs.

We are a family of 4 with a 10 year old and a 7 year old. This was my fourth time back to beautiful Puerto Pollensa but my first time at Don Miguel apartments but definitely not my last. We loved it here. It was the cheaper option when we booked through 'On the beach' but we were so impressed. The staff were just so nice. Location was fabulous and we loved that it had a little bar to have drinks. The pool was fabulous.... A little deep for my 7 year old but nothing a pair of arm bands didn't fix. Never had an issue getting a sun bed on any day. The rooms were great. We were in ** which was right by the pool. Air con in all rooms with a fabulous power shower. If you want super fancy.... Then head to the hotels near pinewalks... But for us this was just what we wanted and will definitely be back. We had 12 nights and it was just enough. Its such a good location with loads of restaurants nearby and the beach 5 mins walk. Thank you to the lovely staff and i got to speak loads of my Spanish too which was great. Definitely recommend this place!!

The apartments are in an ideal location close to the beach,bars and restaurants. While we were there there was a lovely peaceful vibe. The pool is nice and clean and has a lovely apricot tree at the back of it which gave us plenty of fruit everyday which is free for guests to eat. However be aware the accommodation is extremely basic, with no real comfort at all. In the kitchen the kettle and toaster leads are too short so you can only use one socket which has the kettle perched on a corner of the sink. There wasn’t a cork screw or decent sharp knife. The bedroom door doesn’t close due to the catch being painted over and we had no TV for 4 days even although it was repeatedly reported. The bedroom is very damp which resulted in the bedding always feeling clammy. We had one housekeeping visit while there for a week and although it advertises a snack bar it only serves drinks, no snacks. This accommodation is cheaper so I suppose you only get what you pay for. A special mention to Leveos from Romania who did try to sort out the TV issue ((and yes I know you don’t go on holiday to watch TV) and was very apologetic. If you’re happy to just use the apartment as a base and eat out all day every day then I’m sure you’ll be fine. We found the prices in the supermarkets next to the apartment ridiculous and walked to the Eroski on the outskirts of PP where everything was much cheaper. I’m sure it will be fine for lots of people and we did have a lovely time however we would opt to pay a bit more next time to have the added comfort.

A lovely place, clean and bright apartments. We had a spacious apartment with two large balconies. The kitchen was well equipped and plenty of wardrobe space with lots of hangers. The staff could not have been more helpful throughout our two week stay. The apartments themselves are in a quiet area with only a two minute walk down to the front and the beach. I would recommend the bar next door for an amazing BBQ chicken meal for a really good price. I would recommend the Don Miguel Apartments to anyone and hope to return there ourselves soon