Pengguna Tetamu
31 Januari 2023
I recently went to Pondicherry and booked a suite with them, thinking its really a suite(2 bedrooms) and it costed me 50k for 2 nights ***** with my parents. After booking i just called them and tried to confirm the booking upon which they mentioned that there is only one bathroom in the suite. What a disappoin**ent it was but still as we already made up our mind we decided to go ahead thinking the bathroom would be common and can be used by 4 adults (me, my wife, and my parents). We did not know there is another surprise waiting for us. Upon reaching we found that the only bathroom was inside one bedroom and for the people in the other bedroom, it was impossible to access if the room is closed from inside. My parents were hesitant using the bathroom in the night with me and my wife in the bedroom with the bathroom. When we talked to the hotel staff and asked why this detail was not mentioned on the website , they said we don't mention these details on the website. I replied that the website has even the towel which is given mentioned , why not this detail? After paying 50k for 2 nights, my parents had to go to a floor above in the night for the bathroom. What a terrible experience it had been. Super overpriced rooms (they charge like 5star hotel) with below average facilities (i have been to ***y 5 stars hotel with less price). Below average food, not a single other facility except a swimming pool on the roof which no one can use because it's so hot. Pathetic, terrible , horrifying experience. Please don't think that the customers are fools. You put the suite up for booking when the de***d is high so that you can fool the customers who doesn't have enough details and get as much as money from them. Before you call it a suite , go and check how suite looks like. You may have made some money by cheating me, but will loose enough if someone reads this message and decide to not go with you. Have some sense, these tricks doesn't work now a days.
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