Hotel Mesra Haiwan Peliharaan di Ponta Delgada

Liked · - View from the room - Breakfast variety and fresh cooked omeletes - Rooftop bar and cockteils Disliked · - Reception personel politeness and their general attitude. They are always detached and speaking Portugese at first, although they knew we were from abroad. They were not even greeting us when entering the hotel and trying to look the other way. Same is for the personel in the breakfast entrance. They are always with a bad attitude and strange looks. To be absolutely fair, there are 2 young guys in the reception area that are very polite and only cared to ask if we are satisfied during our 7 days there.. Also in the breakfast personel, only the 2 chef's are polite and helpful. - Room had markings on the walls and 1 spider web, ”SmartTV” is from 2010 probably. Only screen sharing makes it ”smart”. Also a big stamp on the carpet. In a week of stay, we only saw once to change bed sheets. - Restaurant of hotel is overpriced, small portions and wines are extremely overpriced. In a short walking distance, a restaurant next to marina is offering much better food. Also the offer only dinner and no lunch at all. - They claim to offer vallet parking (10 euro per day). But actually you need to find a place to leave the car outside. I had to park several times on the pavement illegally as the parking spots at the entrace were almost every time full and then try to find someone from the reception to give the keys and to park my car. Same situation when you want to get the car from the garage. And their attitude is like doing you a favor to get the car, that you have paid to park in their garage. I asked twice to get the car myself and they always declined. Also since the parking spots at the entrance are almost every time occupied, it is difficult to load the baggage to the car etc. - Different treatment if you are of younger age. It seems you have to be over 45 to be treated with respect in the hotel. Very dissapointed to see such behavior from the personel. It ruined the whole stay on the island, which is otherwise amazing.

A fairly new and clean hotel, but the staff really destroyed our experience unfortunately. The pros: - New large rooms - Small but clean bathroom - Free breakfast - Free parking - Central location (not a huge city) - Comfortable bed The cons: - Staff there to do bare minimum and make you feel like you're annoying them - No breakfast left half an hour before it's meant to finish - Line ups for coffee at breakfast - You can hear everything through the front door to all the rooms being cleaned above, below and next to you, good luck sleeping without ear plugs - No water or anything provided in the room except tea Arrived on a 6am flight sleepless from Toronto to be looked at and in one glance told rooms won't be ready till 2pm, no exceptions. I ended up asking every few hours as we were freezing on chairs in the lobby, and were only told it's full and that a lesser noisy room would be available if we want to take it (smaller, smaller bed and facing the street) to which we said no, as we're light sleepers. You would think they would tell us when the room was ready but no, after falling asleep in a chair under the blasting AC, I woke up sick, stiff and the room was available but the lady at the front desk had better things to do than tell me. She could at least have offered us breakfast with warm coffee but no, zero effort made. At breakfast the next day, half an hour before closing there was no bread left or scrambled eggs. When we asked they said it was over, meanwhile we could see two cooks in the kitchen making scrambled eggs but obviously not for guests... this was the general experience throughout the stay. The best was at checkout being asked if we drank the bottle of water in the room. Firstly, there wasn't one, ironically, were they going to charge us for that too? Stay somewhere else, there are nicer hotels and inns, some near the waterfront and restaurants.