Fairfield Inn & Suites Portland Airport

This property is being renovated and they did not have proper signage to direct you inside. Of three doors, only one worked, yet the entrance sign pointed you in the opposite direction. Even though several other guests told them that the outside door key reader did not work, they didn't call maintenance until I strongly encouraged them too. I had an early flight the next day, and when I asked about breakfast, I was told the front desk person would be able to grab me a muffin and there was always coffee available. Yes, coffee was available but COLD. And no, morning front desk clerk wasn't interested in finding anything for breakfast. Appalling attention to detail, dismal customer service (except for one front desk clerk at check-in who did her best to help, even going outside in the rain to try and fix the signage), lack of service and follow-through. Do not stay here.

From the desk staff to the breakfast crew everything was great. Clean comfortable rooms with everything you need. The breakfast was outstanding with so many choices and the staff was constantly checking to make sure everything was stocked and the area was clean.

I would stay again , it’s under construction so looks crappy from the outside but it’s a solid 2 star

The hotel is just completing some exterior and interior remodeling. There's a temp entrance and access is not convenient but inside was clean and service was very good.

Bed was comfortable. Breakfast options were great. Definitely worth the price compared to other hotels that may appear less expensive.

The hotel looks like it's shut down from the road, but it is under renovation, so you have to enter from a side door. The parking lot and landscaping was unkept. Our room didn't have enough towels and the shower soap dispenser was empty. When we asked for towels and a refill, the front desk person couldn't help us because they were the only person on staff and couldn't locate the items we needed. The room itself was good, but there was a lot to be desired for the staff and facilities.

It was a nice place to stay ,the breakfast from 6 to 10am has many options, and they have cold water, tea, coffee available at the lobby all the time. You have restaurants close too, shuttle to the airport. Front desk employees are Nice. We recommend this hotel.

This hotel has no security. The main entrance was being fixed, so a side door was permanently left unlocked, and a sign told potential thieves as much. This property does not care about your security or safety.

Maria at the front desk was helpful when the room I originally was provided did not have the A/C working. She quickly took care of finding me a better room. Thank you Maria.