The front desk clerk that checked us in was not attentive nor had any attention to detail. He was just going through the mouse clicks on his computer and assuming he was doing the right thing, even after questioning him. When I asked him the THIRD time to make sure the room wasn't already paid for through *******, he actually took the time to check…and of course I was right. Unfortunately, he already charged my credit card. Later the same night, I received the WORSE service in their restaurant. With barely any customers, it took me 40min to get the driest burger and the server was not attentive at all.
The saving grace was the young lady that assisted us at check out, she demonstrated what front desk customer service should be. And I’m disappointed that I didn’t write her name down because she redeemed what would have otherwise been a two star rating.
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