Hotel Neptun - Terme & Wellness Lifeclass

Camera vista mare spettacolare. Personale gentile e disponibile. Buona colazione. Piscine termali e Sea spa molto rilassanti

Check-in is in the neghbouring Apollo and was, shall we say, unenthusiastic. Was told no parking space available, the "bell hop" would guide me to the parking 2km away for free. I assume driving while using your phone is legal in Slovenia? No? In retrospect, it was the transfer that was free not parking. Using the hotel as a base to explore the region, I wasn't going to go through the inconvenience of this every time so I found a place behind the hotel (Parkirišče Vila Marija at €18/day - cash only, takes up to €50 notes, change in coins). Then we were directed to our rooms - up the steps, behind the bar, past the play area, through the doors and down the corridor. Who cares if we had 3 heavy suitcases? Where was the "bell hop" now? The lift serving 5 floors is miniscule and we frequently slogged up the stairs in the heat rather than wait or share with malodoured fellow guests. Reviews describe rooms as tired or dated - the decor was a bit mediocre and dated but overall were very clean and bright and beds comfortable and the shower very good, if dimly lit. Aircon struggled with 30 degree heat. Breakfast (avoiding the lift down to -1) wasn't great for a vegetarian. Cereals with chocolate, croisants and pastries that never felt 100% fresh, coffee from a machine that was certainly instant. OK juice. Eggs looked unapealling. Definitely not 4*. And the vultures (staff) zooming around grabbing any plates, cups and utensils from tables, often before they were truly finished with! Reaching over your shoulder and, in once instance, standing on my foot. The whole fitness/wellbeing/spa/health thing is cosmetic. The website could be a load of AI generated mumbo jumbo for all its worth. Very few facts, such as the parking situation. Following the signs for the swimming pool took me all the way to Apollo reception where I was told, no, other way. I tried to explain I had followed the signs but she was adamant I was wrong, it was the other way. (I later realised there is a cordoned off pool entrance - that is what I had been following signs for) So I followed signs the other way down endless corridors, doors etc. Yes, the sea water pool was OK but nothing to write home about. If you want to take a robe to the pool it is €6. If you want to use the minibar fridge for yourself it can be "rented"! On checkout I was charged parking at €12/day before realising When I said we didn't park other than the first day she was adamant it was my fault for not telling them. Why would I when I hadn't been told the cost? Anyway, they refunded me in € cash - on my last day when I didn't need any more euros. Finally, wi-fi was poor. Definitley not a 4* experience and staff were unenthusiastic about everything. Except the cleaners who were friendly, even if they did knock the door to see if we really meant to not be disturbed, as per our door hanger!

A real nightmare with a parking space. The parking space is 2,5 km away from the hotel. You have to wait 15-40 minutes to get your car. Clean and tidy rooms. Food was ok. Nice location of the hotel.

Nice big room with comfy bed and pillows. Big bathroom as well. They could change the towells every day, which they don't. Warm hanger for towells is very small so we couldn't dry them from one day to another. They also don't provide you with extra towells for pools/saunas. Food in general is well prepared and tasty. I missed a bit more of diversity but most of the things I tried were good. Breakfast was pretty much standard selfservice. Per request they also provided gluten-free bread. Location is a few minutes walk up the hill from the beach, but since you can use other Lifeclass hotels which are all connected via hallways and elevators you can simply use that instead of walking up the hill. Pools are all with warm sea water. Surface/tiles by the pool were often very wet and slippery, so be careful about that. I tried to go the sauna but it was closed, without any signs or anything. Girls in the animation team were excellent. Kids really enjoy it there and they make them feel welcome. They are chatty and very friendly. We loved it. Biggest downside was PARKING, which is the only reason I gave Neptun 4 stars. They offer no free parking, eventhough they do have parking space across the road for hotel guests where ramp opens with a coded armband. They charge you 5€/day. This was a huge letdown, considering its a 4star hotel. On top of everything, the parking space was fully packed the first day so I was driving around the Portoroz and couldn't find any free parking space. Then I went back to reception desk and complained. Then they let me into the private parkng lot which is reserved for management board. Still they charged me 5€.

We stayed in this hotel as a family of 3. We got a nice family room, lots of space, nice bathroom, big balcony (not a nice view though). The first day we arrived there was no free parking space outside of hotel (which costs 5eur per day), so we had to park near by which costed us 18eur per day! This hotel has a problem with parking space. The receptionist lady (middle aged with glasses) was not kind. Breakfast was ok, but I expected a little bit more of choices for a 4 star hotel. Dinner was very delicious and staff in restaurant very kind, especially lady who was there to welcome guests. Pools are nice, water was warm. It was nice and relaxing there. Bathing suit is extra charge (what a joke for a 4* hotel!). All in all it is ok hotel, but in my opinion certainly not worth the money we paid for it. We have been in much better for that price.

Life class 👍

Two nights with one child costed about 400€ at the end. The extras were pretty much necessary, such as a bed for the child. The sea view was a mistake. The inconveniences started with checking in, because the hotel has less than optimal parking options. It is more like a joke in comparison with hotels at a similar price point. If you are alone, you will need to pay expensive parking somewhere else until they check you in. When we checked in I got a bracelet for the parking spaces where most of the LifeClass fences didn’t open. The one that did was about 130% full. I was driving around for about three quarters of an hour being more and more angry and wanted to go to complain and just leave the car in front of the hotel, where an employee gave me access to one of the parking places in front of the hotel. I was almost ready to forgive them for the experience at the start of the weekend until the checkout, where they billed us for the parking spot without previous notice. A stay with a start like this is difficult to result in a good mindset, so take the further descriptions with a grain of salt. The rooms were clean, I hope they pay their staff good, because everything else was Yugoslavia stile. And not the good Yugoslavia style. The breakfast staff was more than OK, the food was average. The pools are OK, again the only thing that was better than OK was the staff. I advise you not to get the room with the sea view, because there is some kind of a loud ventilator device that never stops. I don’t think it is the climate control, because I would guess, that the room would be freezing cold if the climate control was on, but it wasn’t and it was October. So the experience is meh at best. Perhaps the location is worth enough to some people.

Sconsigliato personale inesistente , cena con tovagliette di carta tovaglioli di carta tutto a buffet freddo , piscine impraticabili affollate , acqua fredda delle piscine che dire soggiorno da incubo mai più pensavamo visto hotel a 4 stelle fosse super invece delusione totale lo sconsiglio

Posizione dell’Hotel ottima, camere pulite e spaziose ma buffet colazione e cena deludenti, soprattutto per quanto riguarda la varietà e la qualità dei prodotti. Bisognerebbe anche rimodernare un po’ l’Hotel. Spa e piscine termali molto buone!!!