Portsea Village Resort

Stayed for 2 nights, overall a pleasant stay. Used the outdoor pool and spa which were lovely. Apartment was comfortable, large and kitchen was well equiped. The room we had was near the restaurant so there is a bit of noise, especially on the Friday night.

Great steak and other all meals delicious. Owner/Manager very obliging and accomodating. Shows you don’t have to have a haughty front of house person as a requirement to be considered up market. Very knowledgeable owner. By far the best meal on the Southern Peninsula. Go here as often as I can. Be sure to check booking they do a lot of private stuff.

A mini refreshing break to celebrate the end of lockdown and to support local business at Portsea Village resort wasn't quite what we were expecting. We thought we would spoil ourselves with a 'five-star' experience. and so thought it worth the price tag. To cut a long story short we walked into an acrimonious split between management at the resort. First, we inadvertently booked with the group who met you at the door with the keys, not at reception as would normally take place. Strange we thought. I asked the receptionist for maps or local knowledge on walks but was told to google them. Rude I thought. The room was very outdated and dirty and was not up to the expected standard of a resort with a 5-star price tag. Couldn't get a change of room. Windows were dirty along with thick dirt on the sills. The couch was old, dirty, and faded. Outside couches were deeply stained. Only 1 bar stool in the apartment. We had to clean the chairs and table on one of the balconies before we could sit down. Day 2 There was a blocked sink in the apartment. in which we plunged with our hand to release the water and it wasn't pleasant with what we bought up in the sink so I went to reception to have this fixed and they gave me another number to call. After talking to the manager that I was told to call to their credit they had a plumber come and fix the sink. They 'sent' someone to clean while we were out. NO change. Next, if I wanted to use the pool and a towel it would cost me $25 dollars for the towel because we booked with the dark side it seems. I contacted the apartment's office management who work offsite and discussed the room dissatisfaction and low level of service and the embarrassing moments of being shunned by the resort's reception as we were from 'that' room so they couldn't help us. They told me they wouldn't let it slide and would get back to me. NO contact from that point. So best to ask when booking who is going to be looking after you. Maybe the management that provides free pool towels. Reception pointed to the booking site for next time. There will be NO next time as their open conflict is toxic and their disregard for guests was flagrant from both parties. NOBODY wins. STAY AWAY!

Overall it was a good stay. The room was as described, the facilities (gym,pool etc) were great however we were in one of the 3 apartments in the resort that have been held onto by the previous owners. I was unaware of this when booking but it made us feel a little bit like outsiders on our trip. The lady had to meet me with the key, at a pre arranged time, which was abit odd that I couldn’t check in like usual at the reception anytime between the hours of 2PM & 6PM. Due to this we also weren’t allowed certain services from the resort - we weren’t allowed to use pool towels provided, and we did not receive the advertised apartment cleaning, which for a 5 day stay we really needed fresh towels and our bins emptied! We also didn’t get the advertised foxtel in our room. I had to ask for the wifi password, which at reception the lady manning the desk I don’t think realized which room I was from and looked at me strangely like it’s on your key card, but it wasn’t as we had a different type of key. In the scheme of things these aren’t huge deals but it was just strange and made us feel abit uncomfortable during our stay.