Hotel berhampiran Farlington Parish Office, Portsmouth

We reserved a harbour view room - this view also happened to include a not so nice view of an untidy utility/loading bay area! Room was old and needed binoculars to see the TV it was so small. After a visit to the pool, we came back to the room to no hot water and were told this was because all the other guests were using it! After waiting about an hour and several calls to the reception from our own phones as there was no phone in our room, finally went in person to sort it out and we were moved to another much nicer room where the hot water was working. This room was at the back of the hotel with no view. We had dinner in the Waterside restaurant, had to send the lamb steak back to the kitchen as it was undercooked. Overall it was an average hotel, not sure we'd stay here again especially on a special occasion. Photo is of the second room's view.

Amazing position, great location. Maria, on reception was a 'star' -what a welcome. Friendly and professional. Treat two pots of ice cream, added bonus. A room off the dining area, first on the right, no miles of walking, excellent. Clean and comfortable, as the bathroom, lovely and clean. Breakfast the usual, seriously manic. Extremely busy, buffet, just warm food, lots of choice, wonderful hash browns. No prisoners taken, still enjoyable. Tables cleaned in between guests, well done. Only down side 'He' has now become a registered disabled, no parking available in the small parking area located on site which was annoying. We parked in the underground Gunwharf car park, the charge was reimbursed which was fine, however, it was an issue for him getting to and from the hotel. Did not spoil our stay, loved it, hopefully will stay again.

Great location, not much parking but the sell permits for £5. I was in the house around the corner from the hotel. Stairs were a bit creaky and it was the most soundproof.

Nice hotel with pool and sauna. Enjoyed our stayed there and had a lovely time. Great location and few minutes away walk to the beach. Will come back again to stay.

We stayed here for two nights to visit the historic dockyard before moving onto the Isle if Wight, we booked it through Booking dot com. We had a luxury room on the ground floor which had just been finished. First I'd like to mention the staff and service; from checking in to checking out the staff we interacted with were polite, very helpful and friendly, nothing seemed to be too much trouble. Breakfast service was good with a wide selection to choose form, hot food is cooked to order so not particularly quick when busy but still far superior to a buffet style. Our room, Gracious, is on the ground floor at the front of the property, our initial concerns about road noise and being next to the hotel entrance were happily unfounded. The ensuite bathroom is huge, with a spa bath at one end and a double shower enclosure at the other. The bed is large, probably super king-size?, and comfortable, there is a small dressing table and wardrobe and a soft chair. Everything was spotlessly clean. We had no complaints at all but there a few things that management may want to consider going forward; there is a large flat screen smart tv mounted on the wall above the dressing table which makes it difficult to watch from the bed being at 90° to the wall. There was an issue getting a reliable service on the TV which staff tried to resolve during our stay; there was also an intermittent issue with the WiFi dropping in and out. We found the shower water pressure on the low side but forgot to mention this before we left. Location is good, 5 minute walk to the nearest restaraunts on Albert Road or a 10 minute bus ride into Portsmouths Gunwharf Quay, the bus stops right outside the hotel. We would definitely stay again

Very conveniently positioned, a short walk away from the beach and the esplanade, but better value than the hotels on the seafront. Checking in was a quick and simple process, and the room was pleasant and clean, however, the decoration does require some TLC, including a paper sign that was torn and half off the wall where it was originally attached. A minor issue, but replacing it would take minutes, and it would immediately give a better first impression. The sink was in the room (not in the bathroom) but it was making the best use of the space available, Breakfast was fresh and served quickly, with unlimited self-service cereal, juice, and tea/coffee available. I would not hesitate in staying here again.