Hotel berhampiran Fratton, Portsmouth

We stayed here for two nights to visit the historic dockyard before moving onto the Isle if Wight, we booked it through Booking dot com. We had a luxury room on the ground floor which had just been finished. First I'd like to mention the staff and service; from checking in to checking out the staff we interacted with were polite, very helpful and friendly, nothing seemed to be too much trouble. Breakfast service was good with a wide selection to choose form, hot food is cooked to order so not particularly quick when busy but still far superior to a buffet style. Our room, Gracious, is on the ground floor at the front of the property, our initial concerns about road noise and being next to the hotel entrance were happily unfounded. The ensuite bathroom is huge, with a spa bath at one end and a double shower enclosure at the other. The bed is large, probably super king-size?, and comfortable, there is a small dressing table and wardrobe and a soft chair. Everything was spotlessly clean. We had no complaints at all but there a few things that management may want to consider going forward; there is a large flat screen smart tv mounted on the wall above the dressing table which makes it difficult to watch from the bed being at 90° to the wall. There was an issue getting a reliable service on the TV which staff tried to resolve during our stay; there was also an intermittent issue with the WiFi dropping in and out. We found the shower water pressure on the low side but forgot to mention this before we left. Location is good, 5 minute walk to the nearest restaraunts on Albert Road or a 10 minute bus ride into Portsmouths Gunwharf Quay, the bus stops right outside the hotel. We would definitely stay again

Amazing position, great location. Maria, on reception was a 'star' -what a welcome. Friendly and professional. Treat two pots of ice cream, added bonus. A room off the dining area, first on the right, no miles of walking, excellent. Clean and comfortable, as the bathroom, lovely and clean. Breakfast the usual, seriously manic. Extremely busy, buffet, just warm food, lots of choice, wonderful hash browns. No prisoners taken, still enjoyable. Tables cleaned in between guests, well done. Only down side 'He' has now become a registered disabled, no parking available in the small parking area located on site which was annoying. We parked in the underground Gunwharf car park, the charge was reimbursed which was fine, however, it was an issue for him getting to and from the hotel. Did not spoil our stay, loved it, hopefully will stay again.

非常喜歡這家酒店，房間非常乾淨明亮，比圖片上明亮很多，我們入住的房間也比圖片上大許多，前台笑容溫暖可親。入住在這裏，如同進入小型海軍博物館，牆上的圖片更是給港灣里停靠的勇士號戰艦，增加了幾分溫暖。距離海灣步行5分鐘，距離朴茨茅斯港火車站6分鐘。設施雖然老舊，但在三鑽酒店裡已經非常好了。

Helpful and polite staff. Very big double room. Spacious and comfortable and clean room. Easily accessible location of the hotel.