Hotel berhampiran Mercato Terra di Prato, Prato

Ho soggiornato presso l'Art Hotel Museo di Prato la notte 16 maggio insieme a mia moglie, che aveva un impegno di lavoro in quella sede. Vista l'ubicazione dell'hotel, avevamo chiesto (per tempo e via email) di essere sistemati in una stanza tranquilla NON fronte strada e ci era stata data assicurazione in tal senso. Qualche giorno prima ho telefonato per chiedere conferma e, verbalmente, ci è stato detto che la nostra richiesta sarebbe stata accolta. Arrivati in hotel, purtroppo a tarda sera (ritardo aereo di circa 2 ore), ci è stata assegnata una stanza , con ben 2 finestre fronte strada, con buona pace del nostro sonno!!! Purtroppo era molto tardi (e avevamo avvisato la reception del nostro arrivo in tarda serata), eravamo molto stanchi e non abbiamo potuto far notare subito il problema. Ritengo che tale episodio denoti un insieme di superficialità, scarsa professionalità e mancanza di rispetto per il cliente, NON ACCETTABILI  per un hotel che vanta 4 stelle.

Non può definirsi un 4 stelle se le pulizie sono a dir poco scarse. Mio figlio non appena entrato in camera trova un pelo sul letto, io che vado a tirare lo scarico e mi cade il coperchio sui piedi, l'interno doccia era pieno di polvere accumulata da mesi e per finire (peccato non aver fatto la foto) il tetto vicino alll'uscita di aerazione del condizionatore era color fuligine. Non parliamo poi del salto agli ostacoli che abbiamo dovuto effettuare la mattina per uscire dalla stanza. No decisamente NON è un 4 stelle.

PULIZIA accettabile ma non super. Entrando nella camera (numero 126) ho subito avvertito un forte odore di chiuso e quindi ho aperto la finestra per fare arieggiare il locale. I segni dell'usura erano molto evidenti, sui mobili e sui pavimenti. Ho tolto subito il copriletto trapuntato e l'ho adagiato sul secondo letto che non ho usato. Chiudendo le finestre, pur essendo al primo piano, non ho avvertito i rumori dalla strada e fortunatamente non ho avuto vicini chiassosi. Nel frigobar erano presenti un po' di bevande a costi accessibili. La COLAZIONE era essenziale per un 4 stelle. Salato: 3 tipi di affettati, uova strapazzate, wurstel, insalata e pomodori. Dolce: due tipi di torte, brioche, fette biscottate, yogurt, miele, marmellate, frutta. PERSONALE cortese e professionale.

Hotel aperto da poco in una buona posizione, autostrade e zone industriali a pochi minuti, così come il centro, con parcheggi gratuiti a pochi metri. Le aree comuni si presentano molto bene, arredi moderni e spaziosi, si ha l'impressione di un'elevata qualità. Staff molto cordiale e premuroso. Camera molto bella, con accesso al patio con piscina, arredata con stile e con i giusti spazi. Impeccabile la pulizia, comodo il letto, magari si poteva mettere una tv più grande. Unico neo, non da poco, l'assenza di insonorizzazione tra le camere, ho infatti sentito tutto quello che ha fatto il vicino, dalla doccia alle telefonate. Buona la colazione anche se i tavoli sono comodi solo se si è da soli. Un consiglio : se si vuole attrarre la clientela business, la colazione non può iniziare alle 7:30. Qualche pecca da sistemare legata alla gioventù, ma le basi ci sono e sono ottime. Prezzo forse un pelo alto rispetto alla media, ma la struttura vale la spesa.

The Italian summer you are dreaming of! The hotel is located in the heart of Tuscany and you can visit a lot of great smaller and bigger towns within one hour by car. Talking about the hotel itself it offers an awesome combination of modern architecture combined with classic Italian design. The rooms are very big, super clean and modern. Pros: - Awesome design - Perfect service all over the hotel - Great pool area with a lot of space and a nice pool bar - Great breakfast with a well balanced combination of buffet and alla cart - Lovely dining experience with a large selection of wines - Good location in the heart of Tuscany - A lot of Italian guests creating a very local experience Cons: - NONE Arrival: 10/10 At the time of our arrival we were warmly welcomed and parking is free. Also the reception team directly asked about anything the can assist us with making our stay even more beautiful and creating an unique experience. Either you can choose from a lot of activities or ask the lovely service team to create you more unique fully customized experiences. Rooms: 10/10 The room was nicely prepared and has a perfect view. We are having an room on the first level (room 26) and can totally recommend it. Some large rooms also offering a terrace or balcony. Breakfast: 10/10 Perfect breakfast with a large selection of international and local dishes. The buffet serves a well balanced combination of fresh fruits, bread, nuts and varying local cakes. At the table you can offer a large selection of dishes and drinks like freshly made orange juice. Pool: 10/10 Large pool with a lot of space, overall not crowded with a lot of privacy due to the large area. Overall: 10/10 We are currently still staying at the hotel but this is definitely one of the best hotels we have ever visited. It creates a very luxurious local Italian feeling with perfect service. This hotel is definitely something you should not miss while visiting Tuscany! Thanks to the whole hotel team for creating such a unique experience! Lennart

The reception Staff were particularly good. The room was OK. We decided to eat in the `Restaurant`. The Waitress was not really interested. We waited and waited for just the menu to arrive. We ordered our food which came relatively quickly, the soup that was listed did not resemble any soup we have ever experienced. The ice cream which I could not eat was disgusting. The Waitress had disappeared we could not discus this issue at all. Having travelled nearly 600 kilometers that day in the heat, we could not wait because we were so tired. In the morning when we went to settle the bill, we found it had already been taken and the Receptionist did not want to understand and offered us two beers, small compensation.

****DO. NOT. STAY. HERE.**** Should have paid attention to the reviews. Mass of party guests arriving by 7pm. Full blown wedding reception by 8pm. Went out for dinner and came back to a night club party by 10pm. Just like other reviews stated, this place is obviously an event hosting location first, masquerading as a hotel second. I waited until half past midnight before asking what time the noise would be over because we were being kept awake. I was told 'about another half hour'. The party continued on past 1am and was then followed by a cleaning crew that rattled dishes, clashed bottles together and voices echoed long into the night cleaning up after all the party goers. Still lying awake, I heard the AC in my room turn off somewhere around 2am - the last thing keeping me comfortable. Woke up to grounds keepers mowing lawns promptly at 0800 outside my window that was now open because I had no AC. Aside from the night club outside my window at 1am, the rest of the hotel didn't impress either. I took a swim in the pool which was nice until you looked at the pool bottom and sides with alge uncleaned. The pool deck was abysmal. Empty liquor bottles, pop bottles, and water bottles littered about, sun beds in dissaray, wet towels still laying on deck chairs, dirty ash trays and not a soul to be seen. The pool was cool and refreshing and deep. Nice to swim I guess. Wi-Fi was mediocre. The staff was also peculiar. Check in desk answering the phone in between trying to check us in - rude, no friendly greeting or welcome, asked for a bottle opener for our room and reception didn't want to give us one so told us they needed to open our wine for us instead, told to get wine glasses from the bar but bar attendant looked at me like I had 3 heads when I asked for 2 wine glasses. It's unfortunate, the hotel grounds are quite beautiful and there is a ton of potential. Rooms are small but I found them clean. Bathroom is small but clean. Continental breakfast was acceptable. The BEST part of this story if you're still reading, is at checkout. When I mentioned my dissatisfaction (no one cared to ask how my stay was before asking for payment) the reception didn't even blink an eye. There was ZERO remorse or empathy or literally any physical sign of care. Not even so much as an apology. I mentioned the issues I had and was told repeatedly there was nothing to be done except told to speak to a manager who wasn't available of course. When I asked the reception if all other guests should just be expected to deal with others partying and not having any regard for the time of the evening, I was told 'Yes'. Please Please don't bother staying here. It's just not worth it. Congratulations to the bride and groom, hope your stay was enjoyable - mine wasn't. Wish I could post the video here I took at 1am of your party from my bedroom window. Astonishingly poor stay, avoid avoid avoid.

This location is really convenient if you need to take the flight to domestic airlines or other countries, just few minutes by taxi or trans. Don’t forget to make a reservation if you take early flight. The staff is also very helpful when we need to leave the luggage at the hotel. Recommend this hotel if you just need 1 or 2 nights for transferring.

I visited here with a group to see the Puccini Opera Festival. The hotel is spotlessly clean with lovely staff and a great pool. Breakfasts were excellent - wide choice, fruits, cooked eggs, meats etc and plenty of it. My only cavil was with the first set evening’s meal - a miserable chicken leg and a few chips. However our tour guide did complain and the second set meal was excellent. This complaint seems to have been given before - and not always heeded. Villa Capuggi is such a nice hotel that I wonder why they stint sometimes - even though the cost of living crisis impacts here too. Just a little more luxury and this would be the perfect Italian hotel.