Hotel terbaik di Prato

La struttura si trova in zona semi centrale, a circa 10-15 minuti dal centro storico. Dotata di parcheggio interno, ha di scomodo la Hall che si trova sotto il livello stradale alla quale si arriva scendendo una scala un po' ripida. Albergo con due ascensori, molte camere e molti appartamenti di vari tagli. Camera molto grande per la quale ho pagato un prezzo speciale (per un errore la mia non era disponibile) con buoni servizi. Colazione nella media, non entusiasmante. Disponibili anche dei dispensatori di bibite (a gettone) ai piani. Non mi ha entusiasmato ma all'occorrenza può andare.

Check in was not good. Despite pre-paid the room, at check in they wanted to charge me again and worst of all at the room rate was double what I have booked. They only accepted I have prepaid when I managed to produce the evidence (print out of my booking). Eventually I was told they had mistaken me with another customer with the same name. It was very uncomfortable experience. But to be fair, during the rest of my stay, the staffs were all very friendly.

À proximité de la gare de Prato, cet hôtel est parfait pour visiter Florence. L'accueil est sympathique et professionnel, le déjeuner est bien géré et bon. Cependant, la chambre est vieillotte, le lit est très dur, la salle de bain est catastrophique et la climatisation extrêmement bruyante. Pour résumer, une chambre d'hôtel de très mauvaise qualité très bien situé et à un prix abordable pour la région.

Attention ⚠️ Attention ⚠️ Attention ⚠️ New hotel that has only been open for a few months on the outskirts of Prato, among popular buildings mostly inhabited by foreigners perhaps with regular residence permits; so much so that arriving on Dominica 25, with our car loaded with samples with which we work, despite having booked on the evening of Saturday 24, we didn't feel like staying there for safety reasons. Unfortunately, the info reported on Booking regarding the possibility of parking did not specify that it was unattended public parking and the girl with whom we booked in turn did not clarify the lack of safe parking on the phone, becoming aware of the risk to whom we would be exposed once to the desk we asked the girl if they could park in front of the entrance door of the small structure and she told us that the next day at 5:00 in the morning the urban garbage would pass, so it was impossible to leave the car there. While we were making the decision with my partner whether to stay or not, the girl on the phone answered that there were free rooms and we could book. At this point, deeming it safer to go to a safer hotel without having created inconvenience of missing reservations from other customers, we parted with the girl with the commitment on her part to speak to the property or the manager today, Monday 26 June and see what was possible to do about the reservation which at that point we understood that it had already been paid, having given us the card details at the request of the desk as a guarantee, instead they issued a pre-order which if for any reason in customer could not go or stay they withdraw the value of one night. For your protection, we advise you to carefully check the conditions that the structure applies to you, because they have no attention or sensitivity to the actual needs of the customer. The classic speculative structure where the customer is something to speculate on even if in difficulty, because they hide behind laws and rules that authorize them to withdraw your money without doing anything. Even if the service from them was not provided and our reservation did not create any damage, being the structure half empty.

PULIZIA accettabile ma non super. Entrando nella camera (numero 126) ho subito avvertito un forte odore di chiuso e quindi ho aperto la finestra per fare arieggiare il locale. I segni dell'usura erano molto evidenti, sui mobili e sui pavimenti. Ho tolto subito il copriletto trapuntato e l'ho adagiato sul secondo letto che non ho usato. Chiudendo le finestre, pur essendo al primo piano, non ho avvertito i rumori dalla strada e fortunatamente non ho avuto vicini chiassosi. Nel frigobar erano presenti un po' di bevande a costi accessibili. La COLAZIONE era essenziale per un 4 stelle. Salato: 3 tipi di affettati, uova strapazzate, wurstel, insalata e pomodori. Dolce: due tipi di torte, brioche, fette biscottate, yogurt, miele, marmellate, frutta. PERSONALE cortese e professionale.

Non può definirsi un 4 stelle se le pulizie sono a dir poco scarse. Mio figlio non appena entrato in camera trova un pelo sul letto, io che vado a tirare lo scarico e mi cade il coperchio sui piedi, l'interno doccia era pieno di polvere accumulata da mesi e per finire (peccato non aver fatto la foto) il tetto vicino alll'uscita di aerazione del condizionatore era color fuligine. Non parliamo poi del salto agli ostacoli che abbiamo dovuto effettuare la mattina per uscire dalla stanza. No decisamente NON è un 4 stelle.

A relatively old hotel that has most of the amenities that one might expect. The room is relatively clean. The door requires old-school key to enter (which is attached to a golf ball) so you might want to leave it behind at the hotel reception each time you head out if you do not have the pocket for it. Breakfast is the typical continental European stuff, so nothing exciting to write home about. You could always skip breakfast at the hotel and head to the old part of Prato for breakfast at a cafe instead. It is about 10-15 minutes walk. Having said that, the hotel breakfast is decent, so make your decision according to your personal requirement/preference. The main gripe I had was that the powerpoint in my room (not sure about other rooms) was of the smaller holes instead of the larger standard European holes. Those who have been around Italy would know what I'm talking about. Basically there is the old Italian powerpoint which look almost exactly the same as the current standard European powerpoint with the two round holes, except they are smaller than the current standard size. So keep this in mind.

The hotel was very clean and comfortable. Staff were friendly and helpful. Breakfast was good, typical continental breakfast but with lots of choice and some hot options too which was nice. Rooms facing the road are a little noisy but that's not the fault of the hotel. Nothing some ear plugs didn't fix! Would definitely stay again.

Ho soggiornato presso l'Art Hotel Museo di Prato la notte 16 maggio insieme a mia moglie, che aveva un impegno di lavoro in quella sede. Vista l'ubicazione dell'hotel, avevamo chiesto (per tempo e via email) di essere sistemati in una stanza tranquilla NON fronte strada e ci era stata data assicurazione in tal senso. Qualche giorno prima ho telefonato per chiedere conferma e, verbalmente, ci è stato detto che la nostra richiesta sarebbe stata accolta. Arrivati in hotel, purtroppo a tarda sera (ritardo aereo di circa 2 ore), ci è stata assegnata una stanza , con ben 2 finestre fronte strada, con buona pace del nostro sonno!!! Purtroppo era molto tardi (e avevamo avvisato la reception del nostro arrivo in tarda serata), eravamo molto stanchi e non abbiamo potuto far notare subito il problema. Ritengo che tale episodio denoti un insieme di superficialità, scarsa professionalità e mancanza di rispetto per il cliente, NON ACCETTABILI  per un hotel che vanta 4 stelle.