Hotel berhampiran Museo e centro di documentazione della Deportazione e Resistenza, Prato

The hotel was very clean and comfortable. Staff were friendly and helpful. Breakfast was good, typical continental breakfast but with lots of choice and some hot options too which was nice. Rooms facing the road are a little noisy but that's not the fault of the hotel. Nothing some ear plugs didn't fix! Would definitely stay again.

Non può definirsi un 4 stelle se le pulizie sono a dir poco scarse. Mio figlio non appena entrato in camera trova un pelo sul letto, io che vado a tirare lo scarico e mi cade il coperchio sui piedi, l'interno doccia era pieno di polvere accumulata da mesi e per finire (peccato non aver fatto la foto) il tetto vicino alll'uscita di aerazione del condizionatore era color fuligine. Non parliamo poi del salto agli ostacoli che abbiamo dovuto effettuare la mattina per uscire dalla stanza. No decisamente NON è un 4 stelle.

The reception Staff were particularly good. The room was OK. We decided to eat in the `Restaurant`. The Waitress was not really interested. We waited and waited for just the menu to arrive. We ordered our food which came relatively quickly, the soup that was listed did not resemble any soup we have ever experienced. The ice cream which I could not eat was disgusting. The Waitress had disappeared we could not discus this issue at all. Having travelled nearly 600 kilometers that day in the heat, we could not wait because we were so tired. In the morning when we went to settle the bill, we found it had already been taken and the Receptionist did not want to understand and offered us two beers, small compensation.

This is an excellent option to stay near Florence. It is 10 minute waking from a train station. The hotel super clean and it is to the American standards. We arrived at 11:30 pm at the Prato train station because of the floods in Bologna with no taxis in site and the guy from the front desk when the extra mile and when to get us in the station SUPER SERVICE!… the experience with this hotel was excellent… I fully recommend it since the hotels in Florence are a lot more expensive

****DO. NOT. STAY. HERE.**** Should have paid attention to the reviews. Mass of party guests arriving by 7pm. Full blown wedding reception by 8pm. Went out for dinner and came back to a night club party by 10pm. Just like other reviews stated, this place is obviously an event hosting location first, masquerading as a hotel second. I waited until half past midnight before asking what time the noise would be over because we were being kept awake. I was told 'about another half hour'. The party continued on past 1am and was then followed by a cleaning crew that rattled dishes, clashed bottles together and voices echoed long into the night cleaning up after all the party goers. Still lying awake, I heard the AC in my room turn off somewhere around 2am - the last thing keeping me comfortable. Woke up to grounds keepers mowing lawns promptly at 0800 outside my window that was now open because I had no AC. Aside from the night club outside my window at 1am, the rest of the hotel didn't impress either. I took a swim in the pool which was nice until you looked at the pool bottom and sides with alge uncleaned. The pool deck was abysmal. Empty liquor bottles, pop bottles, and water bottles littered about, sun beds in dissaray, wet towels still laying on deck chairs, dirty ash trays and not a soul to be seen. The pool was cool and refreshing and deep. Nice to swim I guess. Wi-Fi was mediocre. The staff was also peculiar. Check in desk answering the phone in between trying to check us in - rude, no friendly greeting or welcome, asked for a bottle opener for our room and reception didn't want to give us one so told us they needed to open our wine for us instead, told to get wine glasses from the bar but bar attendant looked at me like I had 3 heads when I asked for 2 wine glasses. It's unfortunate, the hotel grounds are quite beautiful and there is a ton of potential. Rooms are small but I found them clean. Bathroom is small but clean. Continental breakfast was acceptable. The BEST part of this story if you're still reading, is at checkout. When I mentioned my dissatisfaction (no one cared to ask how my stay was before asking for payment) the reception didn't even blink an eye. There was ZERO remorse or empathy or literally any physical sign of care. Not even so much as an apology. I mentioned the issues I had and was told repeatedly there was nothing to be done except told to speak to a manager who wasn't available of course. When I asked the reception if all other guests should just be expected to deal with others partying and not having any regard for the time of the evening, I was told 'Yes'. Please Please don't bother staying here. It's just not worth it. Congratulations to the bride and groom, hope your stay was enjoyable - mine wasn't. Wish I could post the video here I took at 1am of your party from my bedroom window. Astonishingly poor stay, avoid avoid avoid.

I visited here with a group to see the Puccini Opera Festival. The hotel is spotlessly clean with lovely staff and a great pool. Breakfasts were excellent - wide choice, fruits, cooked eggs, meats etc and plenty of it. My only cavil was with the first set evening’s meal - a miserable chicken leg and a few chips. However our tour guide did complain and the second set meal was excellent. This complaint seems to have been given before - and not always heeded. Villa Capuggi is such a nice hotel that I wonder why they stint sometimes - even though the cost of living crisis impacts here too. Just a little more luxury and this would be the perfect Italian hotel.

We recently stayed here for 4 days with our two kids and loved every bit of it. The rooms were spacious and super comfy, especially the beds – we all slept like logs! The breakfast was a hit with lots of choices for everyone, even our picky eaters. What really made our stay special was how friendly the staff was. They were always smiling and ready to help with anything we needed. Manager Alessandro was always keen to check on our well being and comfort. In short, this place is awesome for families. Great rooms, yummy breakfast, and super nice people. We’re definitely coming back!

Cemping ben organizzato e ben tenuto. Prezzi nella media. Unica pecca: personale del ristorante un po' scorbutico.

Very nice place to stay! They have clean rooms, helpful and friendly stuff and different extra activities like a swimming pool, bar, rooftop space and so on. I would recommend to add a breakfast to your booking because it’s fresh and delicious.

Villa Castiglione is located on one of the hills surrounding Florence, it is a peaceful and quiet place surrounded by villas and vines. Converted monastery now features artistically decorated interiors. Rooms are just spacious enough for a lovely stay, with ensuite modern bathroom. It is as seen on photos, clean and the staff speak English - even though they appear a bit slow and bored, they were friendly and very helpful, as well as offering advice on travel. Parking is free on the premises but be prepared for narrow windy road to reach the place. Breakfast has enough variety, but don't expect healthy options, it is generally pastries, yoghurt, cereal and eggs. Great coffee, as this is Italy, of course. Dinner is officially served from 7.30 but nobody started serving until 8pm and the menu is rather limited, lacking simple options for tired travellers such as soup or salad - and it was expensive, considering value for money. All in all, this was a great find and we can recommend the Villa.