QC Terme Grand Hotel Bagni Nuovi

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't look particularly friendly or welcoming—not much smiling or nice words in general. We’ve heard “no” too many times from them: Can we sit there? No. Can we move our reservation to the restaurant? No. Can we eat now? No. Is the bar open? No. Does the bar have snacks? No. Etc., etc. The restaurant is a separate story: absolutely average food served in small portions, but enormously overpriced compared to what you can have in the neighbouring village for three times less money. If you stay there, save your money and don’t eat at the restaurant—it isn't worth it. The rooms are nice and have great views, but, c’mon, mould in the bathroom in such a place? Absolutely terrible bed making your back ache? On top of that, no fresh water in the rooms, all bar snacks are paid for, and toiletries are not replenished in time—we lived two days without shower gel. One more thing to consider: The area is absolutely not pedestrian-friendly. If you want to have dinner in the village, you can forget about your glass of wine, because you’ll need to drive there. All in all, if you’re a fan of the area (and believe me, you should be) and want to spend some time there, maybe a cheaper option won’t make you feel cheated. If you love QC spas (as my wife and I do), you can always drop by Bagni Nuovi’s spa without living in the hotel.

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio

In occasione del mio compleanno e con un voucher che ci era stato regalato, abbiamo prenotato due notti presso la struttura. Sulle terme nulla da dire, fantastiche. Ma il ristornante e il cibo in generale.. insomma.. sembra tutto “industriale”. Colazione ricca ma di fresco sembra non esserci nulla.. aperitivo offerto da loro accettabile anche se ricco di panificati e fritti. La cena, invece, inqualificabile. Prezzi ben oltre la qualità: la prima sera mi è arrivata una picanha, cotta al sangue, FREDDA. Al di là del freddo.. il gusto era slegato. La seconda sera.. abbiamo aspettato un primo per 35 minuti perché si erano persi la comanda..e non sapeva di nulla! Pizzoccheri al gusto di niente.. per non parlare dei dolci (tirami taco), meglio quelli confezionati! Ristorazione assolutamente bocciata. Pagare profumatamente dei piatti va bene se la qualità è allineata al prezzo. In questo caso, meglio pensarci 20 volte prima di scegliere il ristorante in struttura.