Hotel berhampiran Arquidiócesis de Puebla, Puebla

When we first arrived I was concerned about this place did not look like a hotel from the outside, once we checked in realized it had been remodeled two years ago, rooms are great. Walking distance to lots of places. Staff is AWESOME! Hotel provides continental breakfast at their rooftop restaurant. The atmosphere and view are breath taking, decided to enjoy the view and order breakfast which turned out to be amazing. Hats off to the chef for such presentable and extraordinary food! G. Mercado

位置優越，方便出行。服務人員態度友好。周邊有餐廳，商店。方便去周圍的旅遊景點遊玩和參觀，距離機場也近，

好極了好極了酒店的床很大很舒服電視還能看Netflix，還有貼心的電子鬧鐘，音響，早餐也很好吃，大廚不停的在做雞蛋，可以點墨西哥最經典的huevos rancheros，熱巧克力，pozole,果汁可以喝

Me pareció excelente la ubicación, la atención fue excepcional y la limpieza de los cuartos también.

We stayed at this hotel for two nights in late July/early August. Our base-level room was large, clean and well-appointed, which was of course good. The hotel location was convenient to get to all places where we needed to be. Wifi worked well and all interactions with staff were pleasant. We also booked a private transfer to Mexico City airport through the concierge, which went on smoothly and offered good value for money. However, the hotel had a number of stingy, cheap and hostile attitudes towards guests that really rubbed us the wrong way. For example: since we prepaid for our stay, we were not allowed to use the minibar (hotel staff even went to the room to lock it after we checked-in!). What is the connection between these things? I’ve never seen anything like that. Espresso capsules were also removed from the room after we checked in- and mind you, if they hadn’t been taken away from us, there would have been a MXN30 charge for each capsule. What a rip-off - even budget hotels have free coffee these days. And this is one of the most expensive hotels in Puebla. Adding insult to injury, nobody bothered to tell us beforehand that someone would go there to lock the minibar and remove the coffee capsules. To say we were surprised by these petty attitudes is an understatement. Breakfast was also very expensive (~USD25 per person) for what it offered. Another annoying thing: it was impossible to charge room-service and restaurant purchases to our room. We had to settle everything on the spot, which clearly shows management distrusts guests. We didn't feel welcome and won't come back.

Stunning property and the room was probably one of the most unique and beautiful rooms I've ever stayed in. We were in awe of our bathroom and level of detail in our room and throughout the property, super impressive. Our breakfast at the restaurant was just okay, the coffee was served lukewarm and the dishes we okay, not stellar especially given the price point. Staff was nice, however, my chief complaint is that they were less than flexible seemingly because we booked through Expedia. We were traveling with our two young children arriving off a red eye flight, I requested an early check and when they noticed I booked through a third party site, confirmed it twice and followed that by stating they would not be able to accommodate the request. The hotel was completely desolate, we sat in the un-airconditioned lobby for 3 hours until our tour was scheduled and literally saw two other guests the entire time. The dining room was completely empty as well so it was not a function of having a fully booked property the evening before. I guess my recommendation is to NOT book through a third party site should you have any special requests.