Charlotte F
22 September 2024
We are no strangers to the suite hotel fariones, having come to puerto del carmen 6 times (including this visit), one trip in 2018, being for our honeymoon and this year's trip in 2024, after the hotel was newly refurbished. (We stayed in the sister hotel next store in 2021 and it doesn't have a patch on the suite hotel ). We were so excited to be back in lanzarote, after a 2 year break to different places, after we had last been in 2021. I.e. we stayed in the sister hotel. So it was magical to be back and to stay in such a wonderful hotel. We had emailed before and asked if are room would be the best sea view and similar to the floor and room, we'd stayed in previously. We always know we will get the best customer service, as upon arrival we were so happy it was taken note of and we were astounded by the wonderful view from our 5th floor room. (I won't say the number, as my husband and I don't want to give it away so easily ). The moment we walked into the suite hotel room, it was spacious, clean, had a mini kitchen, living room and tv, large bathroom and then a separate big bedroom with a spacious wardrobe and tv also in the room. The breakfast was also amazing and has been improved upon, I think, since we last stayed. It has everything you could want and is on from 7.30 till 10.30am. You can also have a lovely omelette made fresh, which is lovely. The room could do with some plates, cutlery and an iron, but other than that it was perfect. We also had lunch on the terrace of the pool bar and the lunches are lovely as well. I recommend the plus fariones sandwhich (club sandwich). The service can be a little slow sometimes and we did have a mix up with an extra drink being added to our bill, as we had ordered from one person and it took 10 minutes waiting, so I just went up and ordered directly at the bar. There is also an onsite gym facility which my husband availed of and can keep one ticking over should they need it! The bedroom itself was so comfortable and the beds, so much so, that we both slept like we were at home! The staff throughout our whole stay were so friendly, warm and welcoming and whenever you have a question or a query, they are there to help. Shout out to the pool bar staff, Romero, Laura and our main, man Milton! - always smiling and so friendly. Also to the two lovely gentleman at the desk, (Samuel is the only name I caught) and also the lovely lady, who checked us out. Even checking out it's great, as we had an evening flight, so we could check and see if we could stay in our room. We couldn't, but if not, it was no problem, as they provide you with a complimentary room to shower and change before you leave. Just ask the day before you leave about the above. They also booked a transfer mini coach for us which is €30, as they advised that the taxis are sometimes late and has caused stress for them and the guests. So that was a really great, stress reliever to point out and help with! There is everything you need withi
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