Hotel Caracol Plaza

Hola viajeros, pues para ser sincero el hotel tiene un excelente costo-beneficio. yo quede encantado con la vista a la bahia principal y a la hermosa playa de zicatela. Desayuno rico y variedad cumplidora, la habitacion tambien ok, solo el HVAC no enfriaba, pero el abanico en techo, fue suficiente. La alberca deliciosa, climatizada a la perfeccion y con la aplicacion de quimicos super limpia. Las chicas de recepcion un poco serias no tan amables, pero resuelven y te atieneden con respeto. Cada quien habla como le va en la feria, pero yo recomiendo 100%. Sin duda regreso a una de las playas mas increibles de la republica mexicana.

El hotel está bien ya que está cerca de la playa pero no es exactamente en la playa tiene una alberca muy agradable y también cuenta con un excelente cuarto muy cómodo los empleados son muy amables

🌅 me encanta la vista

This is a tough one. Lots of good things and lots of bad things. That’s why I rated it average. The checkin was good, and the room was good, nothing to complain about. However, regarding the room, it did not have a refrigerator. I knew that before booking this trip. I was hoping for a little better service down at the pool area. After several calls to the receptionist desk, they finally sent Angel. Even though he had only 15 days of experience, he did a good job, taking care of me, and the other guests down at the pool. I ordered a cheeseburger from Angel, and it was delicious, exactly how I ordered it. My room had a balcony, but there was no table or chairs to sit on. The way everything else was going I decided to not even try to fix the problem. I checked out the following morning and the daytime receptionist couldn’t even give me a receipt or call a taxi. He gave me a piece of paper with instructions on it as to how to get a receipt online. He told me to walk down a very steep road, and I would be able to hail a cab from there, terrible. And if I had had a good experience there, I was planning to spend the rest of my three week vacation at that hotel. But sadly it was not to be. According to my very unofficial count, there were about 10 families there. And they did not have enough staff to handle them, even though the hotel has room for hundreds! 👎

Horrible stay at hotel, no power and water for more than 5 hrs.. I ended up getting another hotel. They didnt even gave a us a compensation. Will never come back.

I asked for towels since the second I got there. I called early the next day again, eventually I walked down where tow of the three girls where having a very pleasant conversation while some of us were still waiting for service.

Great place to stay, has a great view of the sea everything is close to the hotel!

Great location. Breakfast was good everyday. Helpful staff.

Breakfast start late, Front desk staff needs more knowledge, Rooms do not provide glasses you have to go outside and purchase your own. Restaurant close at 8:0pm. Availing for towels was poor since you have to wait mostly 30 minutes.