Hotel berhampiran Otway Sound & Penguin Reserve, Punta Arenas

Desde mi llegada todo partió mal, ya que no tenían disponible la habitación individual que yo había reservado y pagado con bastante anticipación y por la primera noche me dieron una habitación doble, la que resultó tener 2 camas enanas si es que de 1/2 plaza cada una y que me ví obligada a aceptar no solo porque ya la tenía pagada, sino porque a las 5 de la mañana me recogerían de ese hotel para la excursión a las Torres del Paine y ya no lo podía cambiar…. volví de la excursión tarde en la noche y me encontré con una nueva habitación aún peor, ya que en el baño no funcionaban ni el lavamanos ni la ducha, desde donde solo salía un chorrito de agua y no tienen personal para arreglar nada, por lo que no me dieron ninguna solución… después de pasar forzosamente una segunda noche del terror, a primera hora ”me cambié de hotel”!!! En resúmen este hotel me recordó a los que aparecen en el programa del cable ”Hotel Sin Estrellas”, porque está muy mal mantenido (especialmente los baños), las tablas de los pisos crujen a cada paso, las paredes parecen de papel y se escucha hasta cuando alguien estornuda en otra habitación, la calefacción no se puede regular ni apagar en cada habitación y el calor es tanto que no se aguanta, el restaurant no funciona (dicen que por la pandemia, aunque por lo que pude apreciar no tienen personal), el desayuno es bastante pobre y en las habitaciones no tienes Wifi. Sin dudas un Hotel para nada recomendable, del que literalmente ”salí arrancando”!!!!!!!!

Punta Arenas is a touristy town. This hotel is centrally located with walking distance to most local areas and eateries. That makes it a popular choice for stay. However the hotel itself gives you small rooms, noisy due to its location and poorly designed. There’s no proper bathroom in many rooms. Shower with transparent glass door makes it interesting! No thermostat. Most rooms without tv, and no amenities like lotion. There’s no furniture to empty your suitcase. The housekeeping staff does not like to give you even two pods of coffee and was downright rude when asked, until I paid another one two bucks for the same!The room itself is about 175 sq feet. Unless you’re ok with such an accommodation, find a better and more suitable place to stay.

When I arrived I was a little concerned since I just left the Sheraton in Santiago and this was a small quaint cute property but the room looked more like a hostel, there was no fridge, microwave or blow-dryer. Generally, I assumed that single room would imply that I'd have a king bed but it was just a twin. Ok, the positives: super nice staff, I asked if they could store my food since I didn't have a fridge and they were happy to accommodate. The breakfast was included but limited hours 7-9am however they offer to pack a lunch if you have an early exit and I utilized that on most days that was very nice. The staff was super friendly which made up for the bed situation, they were glad to be of service when I asked for directions and recommendations. The property is very well located to all attractions. The wifi was great. There was always someone cleaning and they all look happy to be working which is pleasant to see. Knowing all this if you're ok with a subpar room I would support this business, if you need something a little nicer there is dreams by the water.

Hotel Los Navegantes has decent rooms, a great lobby, a great included breakfast, and centrally located in Punta Arenas. The cost was affordable for a decent, comfortable, and clean room and the breakfast was great. If you'd like to customize a breakfast item or eat something not at the buffet, you can ask the staff and they'll be happy to help out.

Great hotel. Beautiful restaurant and lobby area. We ate dinner which was very good. Breakfast was also good. No complaints. Staff great esp Joaquin at the front desk who helped me get tickets online for TDP Park entry. Coming back in a week and staying again. FYI the parking is out front on street. We found a spot but looks there us lots of free street parking elsewhere.

I stayed here a total of 3 nights - 2 nights before my Antarctic cruise, and 1 night on the way back. I really liked this hotel and it exceeded my expectations. Both rooms I was assigned were fantastic. Spacious, clean, modern, and comfortable. Lovely large bed. On the way back they gave me a massive apartment-sized room - crazy! The service is top notch once you get to the hotel. Reception and restaurant staff are fabulous. The hotel is right across the street from Unimarc - a large supermarket and very close to restaurants, souvenir stores, and the main town area and shops. I want to thank the hotel for being flexible and preparing me a hot meal that was ready in my room when I arrived after midnight. I had a late flight coming in and room service closed at 11.30pm. I arranged for them to cook me a meal and have it ready in my room at 11.30pm. This was a lifesaver! I very much enjoyed my stay here and wouldn't hesitate to stay here again. There were a couple of things that could have been improved: 1. It is very hard to get into contact with the hotel before arrival. They only respond to emails half the time. That being said, their concierge staff always responded to my emails and were a big help. Big thanks to Fernando from Concierge and Felipe from Reception who helped me greatly when I didn't get any response from the General Reception team. 2. The hotel is extremely busy and the lifts took a long time to arrive on some occasions. One of the lifts also broke down on one day and the wait was even longer. 3. Gym opening times - they have a great gym but it closes early. I think on Sunday they close at 9pm. It's terrible. For a hotel like this, they should have the gym freely open till midnight. Overall I think they did a wonderful job and provided great service on arrival. It was a great stay, thank you.

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The service was great and professional. We stayed only for 2 nights to go on the boat tour to the antarctic. I'm really happy towards the end where we checked out but we were allowed to keep our luggages at the hotel while we explored the city for the last time. The young staff, didn't catch his name, was very helpful and assisted us with ordering a 🚕. Only downside would be the carpet in the room didn't look very clean, but aside from that it was great.