Serenisma
5 Oktober 2024
We stayed at this hotel for four days during our honeymoon. While the facility is simple yet pleasant, we would not return due to a serious breach of privacy and security. We ordered some beers to our room, which were delivered to the door, and we signed a document upon receipt. We were enjoying our private pool when, suddenly, a woman appeared at our balcony door, smiling — it was extremely unsettling. She explained that there was a mistake in the invoice and, after knocking and not getting a response, she let herself in. I have never experienced anything like this anywhere in the world. We reported this to the front desk, but the person who spoke to me simply scribbled a small note on the page in front of her, with no real intention to follow up. To this day, we have not received any response about this serious security issue. In any hotel — luxury or otherwise — staff should never use a key to enter a room just because there was no answer at the door unless a request for room cleaning was made. This was an incredibly disturbing violation of privacy. To make matters worse, after checking out, we realized we had left a piece of jewelry in the room. Despite sending multiple emails to the front desk, reception, and general info accounts, we have received no response — which, at this point, comes as no surprise
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