Pengguna Tetamu
24 Februari 2024
Subject: Exceptional Service and Appreciation for Hotel Staff
Dear [Hotel Manager's Name],
I am writing to express my utmost appreciation for the exceptional service I received during my recent stay at your hotel. Despite facing a snow storm, the staff at your hotel went above and beyond to ensure my comfort and safety.
I was disappointed that I could not visit the golden beach due to the weather conditions, but I was pleasantly surprised by the cleanliness and spaciousness of my room. I was especially relieved to find no trace of cigarette smell, as I am highly sensitive to it.
Unfortunately, I fell ill during my stay and had to be taken to the hospital. I cannot thank your staff enough for their prompt assistance and for staying with me throughout the entire process. As it was my first time in a hospital in mainland China, I was quite anxious, but their care and support made me feel at ease.
Furthermore, I would like to extend my gratitude for notifying me about my forgotten purse and for helping me when I got lost in the metro during the snow storm. Your staff truly went above and beyond to ensure a comfortable and memorable stay for me.
I must say, the level of service and care provided by your staff is truly 5-star and I will highly recommend your
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