Hotel 5 Bintang Terbaik di Guba

Had booked 2 rooms for a family vacation. Had a horrible check-in experience that ruined the entire holiday. Was allotted a room outside the elevator, and we requested to change it. This simple request would have been executed by any 5 star hotel swiftly within minutes. We had to go back & forth over 2.5 hours with no luck. The staff kept arguing about not informing them before checking in instead of finding a solution. Totally unprofessional in handling customer concerns. Our second room was given 1 hour late, and the hotel didn't take any responsibility. The hotel doesn't believe in customer centricity. It is rated as a 5 star but with 2 star attitude & experience. Guest are at their mercy. Staff is inhospitable and inflexible. Service is very poor. Request to talk to the GM was also denied. The guest relations manager said she didn't have GM's email id. Have never come across a hotel where staff does not have GM's email. It's such a shame that staff is resorting to such tactics to deal with guests. The resolution offered was that we will refund your money for 2 nights. The hotel is in middle of no where and they expected us to find hotel room instead of finding us a solution. We travelled all the way from Dubai for this vacation, and everyone was so disappointed. Please avoid.

The hotel is great 5 star. All the amenities and service you would expect from Marriott, however, some issues like the closeness to ski activities compared to shahdag hotel and spa and the snow cannon noise was very annoying outside the hotel, when I requested the hotel they said they were not able to do anything. Also there is issue of room Ac. It does not work and the room becomes very hot due to the heating, you can open the window but the noise from snow cannon is very bad

Apabila anda menginap di Quba Vadi Chalet Hotel di Quba, anda akan berada di laluan tepi sungai dan 11 minit memandu di Sunni Mosque. Hotel ini terletak dalam kawasan Masjid Anykh dan Air Terjun Laza.Berseronoklah dengan kemudahan rekreasi seperti kolam renang tertutup atau kecapi pemandangan dari taman. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, pendiangan di lobi dan tempat berkelah.Dapatkan santapan anda di salah sebuah daripada pelbagai tempat makan yang ditawarkan di hotel, yang termasuk 2 restoran dan kedai kopi atau kafe. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan masakan tempatan percuma disajikan pada setiap hari dari 8:30 hingga 11:00.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 24 bilik tamu yang dihias secara berasingan serta menampilkan bar mini dan TV Pintar. Bilik mempunyai balkoni atau laman dalam persendirian. Akses Internet berwayar dan wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung, sedangkan satelit disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri berjenama dan bidet.