Hotel berhampiran Maison d＇Entraide l＇Arc-en-Ciel, Quebec

The staffs there are soooo friendly, and they would organise daily tour to Quebec old town!! And the breakfast there is not bad, like u have fruit, egg, bread, milk, cereal, and juices!! It’s absolutely worth its price!! And they also provide towel for tourists to use, which is really good. Everything is really good except the temperature in the room are too low, and it’s so cold inside the room and u barely connected to WiFi when u re in the room 🥲 and it would be better if there is a curtain in different beds, it would give more privacy 🥲

在前台加了100加幣 升級了可以看河景並且更大一些的房間 感覺非常值得 這間費爾蒙真的是楓葉國費爾蒙城堡酒店裡的最佳 另外 寵物友好 可以帶狗狗一起入住 酒店的每個員工都對狗狗非常熱情 很加分

This was one of the nicest experiences my wife and I have had since becoming s Marriott member in 1995. Jimmy, at the front desk, was the kindest, most considerate gentleman I have met. He had prepared for our visit after I had called a few days before with some requests. He met them all! The young man who served as both host and waiter at breakfast was wonderful. Every person we encountered who worked for the hotel were terrific. I would stay again in a heartbeat. Jimmy, you are the best. Thanks for a most memorable trip. Hope we see you again. Remember the guy in the Hawaiian shirts!

The junior suite was a nice size, the bed was comfy, and the view was pretty. We had no noise issues, neither within the hotel or from the neighbourhood, it’s on a quiet side street right in Old Quebec - perfect location! Definitely appreciated the parking, although I’m very glad we took the small car. The room was a little shabby, stained carpet, mould in the bathroom, decor that seemed like an assembly of randomly purchased surplus items from a liquidation sale. The bathroom was super small! The lack of coffee maker was something we came prepared for, we brought our own, but it was a pain to unpack the car because the elevator was extremely slow. We were told at check in that we had to notify the front desk before noon any day that we wanted housekeeping. Any time we stopped at the desk to make this request it seemed like we were bothering the staff or otherwise doing something wrong. The electrical in the room was kinda scary. There were several light switches that didn’t do anything and the fireplace switches were backward (off was on, on was off) and my husband got a shock (big flash, loud bang) off the fireplace. We let the front desk know about the arcing fireplace, they again seemed annoyed but said they’d call maintenance. When we returned a couple hours later, maintenance had turned the fireplace on high and the furnace was cranked to 29 degrees Celsius. The room was boiling! We didn’t say the room was cold, didn’t mention a problem with the furnace, just wanted to let them know the fireplace electrocuted my husband. Not sure why they cranked the heat to tropical levels.

The hotel was within walking distance to the old part of the city. The food at the hotel was wonderful. The room was so unique with the stone walls. We would definitely book at the Port Royal again.

This place is really special. They have a gracious, energetic staff who provide attentive but unpretentious hospitality. Room was meticulously clean and the whole place is beautifully decorated. Location is great - it’s at the bottom of the big hill, in a relatively quiet part of the old town, however just a couple of blocks from the Petite Champlain (get up early to avoid crowds there - at 7am I took photos with no one in them and got a nice coffee). This was a splurge for me, but I won’t ever forget staying here.

L’hôtel est bien situé dans la ville, les employés sont très professionnels et courtois. L’ambiance générale est agréable et plusieurs services sont près et accessibles ! Malheureusement, le stationnement nous a été offert à quelques minutes à pied de l’hôtel et rien n’en faisait mention sur le site web, ayant un problème dans les fascia , c’était compliqué et douloureux pour moi.. un avertissement m’aurait permis de prendre le tout en compte et mieux gérer mes déplacements pour éviter la douleur… la chambre était super belle avec une très belle vue ! Mais il y avait une tache étrange sur le mur et la poignée de la toilette restait souvent abaissée donc on devait en lever le dessus pour arrêter le flux d’eau constant. Les lits étaient très confortable, on avait assez de couvertures/ serviettes. Je retournerais dans cet établissement avec plaisir lors de mes prochaines vacances et me préparerais d’avance pour effectuer un peu de marche !

The arrival at the hotel started badly with a young receptionist full of germs she kept spreading in her tissue and around (as if we did not just get out of a pandemic that showed us how far any virus can travel) and she started laughing at me in French (assuming that I do not speak over 10 languages including French) saying that I want a room taken by another customer: how rude of her to assume that. The older manager thankfully intervened and the room we checked in via the app was given to us, explaining to the manager, however sick from the road I was, that we did not want something extraordinary: - the room had the lines of the newly built hotels we stayed in the USA and just like in the USA, this room proved to have poor insulation between rooms, slamming doors and the trepidation noises on the hallways to make stuff vibrate in the room. Thankfully everything stopped soon after 10pm and we had a good night sleep only disturbed by the construction next door the following morning, however quiet those people were trying to operate their machinery - parking at the back of the hotel is safe and thankfully Google satellite helped us immensely with travelling to and from Quebec City trying to avoid the major road works happening just about everywhere - the hotel is located near a major shopping area and a Walmart great with icecreams and drinks we always like having - breakfast at the hotel included warm items and it was varied although people kept taking multiple tables to sit and talk: I guess the lower floors were rather busy since we hardly heard any talk up our floor - the manager was kind in thinking of sending a warm up gift, although I wish the young female receptionist would receive further training and stopped assuming things she wanted to assume about customers who effectively pay her salary

Stayed here for 3 nights whilst visiting old quebec. If you can manage an easy 10 minute drive into old quebec, this place is ideally located. In a quiet, nice, clean neighborhood it has great facilities to hand. There are gas station, Tim's and local store within walking distance, and lots iv great restaurants nearby. The rooms are spacious and clean and quiet....I got the impression we were the only one in there! Downsides....the staff were somewhat matter of fact at reception, no info about spa, Cafe etc, just here's your keys, sign here. We stayed in what looks to be a new addition to the hotel and the elevator can only be described as the slowest in Canada, I get it, it's a disabled use friendly one, but be prepared to wait for it! The stairs are not an option when you have heavy suitcases.