Ulasan Mercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your fantastic review of Mercure Queenstown Resort! We’re thrilled to hear you enjoyed your spacious room and found the resort convenient for accessing the main town.We’re delighted that your last minute decision to extend your stay in Queenstown led you to us, and it’s wonderful to know you’d choose to stay with us again.We look forward to welcoming you back on your next visit to our beautiful corner of the world!Kind regards,Mercure Queenstown Resort reservations agent

Jawapan daripada Pihak Penginapan: Dear DOY_TXW,Thank you for sharing your detailed feedback on your recent stay with us at Mercure Queenstown Resort. We are so pleased that you found the hotel to meet your expectations for both comfort and convenience!It’s fantastic to hear that you enjoyed the spacious, well maintained room, the picturesque lake views, and our dining options. We're also happy that you found our 24 hour reception and easy access to public transport helpful, along with the peaceful courtyard and swimming pools.We do understand that the uphill location might be a little challenging for those not driving, and while we don’t have balconies in our rooms, we’re glad that the views from the room itself made up for this! We also appreciate your understanding about our policy on microwaves, which we do not provide due to food safety regulations.Thank you again for your recommendation, and we look forward to welcoming you and your family back in the future!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Dear Abigayle,Thank you for your lovely review! We are so pleased to hear that you enjoyed our beautiful location and found everything to your liking. We hope to welcome you back to the Mercure Queenstown Resort soon!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Dear VivianLoveTraveling,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the inconveniences you experienced during your time with us.It's disheartening to learn about the issues you encountered with the cleanliness of your room and the service provided. Please rest assured that this does not reflect the standard of service we strive to deliver to our guests. Your concerns have been noted, and we will be addressing them with our housekeeping and guest services teams to ensure that such incidents do not occur in the future. We understand the importance of a clean and well maintained room, as well as prompt service, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us as it helps us to identify areas for improvement.Once again, we apologise for the disappointment you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Dear Hereisjy, Thank you for your glowing review! We're delighted to hear that you enjoyed the stunning lake view from your room and that you found our facilities satisfactory. We strive to provide a peaceful and comfortable environment for all our guests. We hope to welcome you back again soon for another wonderful stay. Warm regards,Amy McMahon, Assistant Manager Mercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your feedback about your stay at the Mercure Queenstown Resort. We’re thrilled to hear that you enjoyed our stunning location, beautiful views, and the friendly service provided by our team.It’s wonderful to know that you appreciated the room amenities, as we strive to provide everything needed for a comfortable and enjoyable stay.We hope to welcome you back for another fantastic experience in the future!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Dear ChunLan,Thank you for sharing your feedback following your stay at Mercure Queenstown Resort. We appreciate your comments and are sorry to hear about the issues you encountered.We apologise for the inconvenience caused by the old bath tap and limited breakfast options. We will look into updating our facilities and improving the variety and quality of our breakfast offerings. Your feedback about the gym and parking is also noted, and we will work on making these areas more accommodating for our guests. Regarding ski equipment storage, we understand your concerns and will review our policies to ensure they meet our guests' needs more effectively.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with an improved experience in the future.Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Thank you for choosing Mercure Queenstown Resort and for taking the time to share your experience with us. We're thrilled to hear you enjoyed the location and views! We appreciate your feedback about the bathroom door and will look into this. We hope to welcome you back soon!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Dear Dawy18,Thank you for choosing Mercure Queenstown Resort and taking the time to share your experience. We are delighted to hear that you had a great stay and that our hotel is your first choice in Queenstown. Your positive ratings for surroundings, amenities, cleanliness, and service are much appreciated.If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them with us. We look forward to the opportunity to welcome you back for another excellent experience in the future.Best regards,The Mercure Queenstown Resort Team

Jawapan daripada Pihak Penginapan: Dear Thank you for choosing Mercure Queenstown Resort for your stay, and we appreciate you taking the time to share your experience with us.We are delighted to hear that you enjoyed the lovely lake view from your room and the hotel terrace. It's wonderful to know that our location added to the pleasantness of your stay in Queenstown. We are also pleased that you found our staff friendly and enjoyed the offerings from our bar menu and breakfast.Your positive feedback is truly encouraging, and it motivates us to continue providing exceptional service. If there is anything specific you loved or any suggestions you would like to share, we are all ears.We look forward to the pleasure of welcoming you back for another 10/10 experience in the heart of Queenstown.Warm regards,Jamaica Gamero CorioAssistant ManagerMercure Queenstown Resort

Jawapan daripada Pihak Penginapan: Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great time staying at our hotel and that you found the view to be unbeatable. It's fantastic that you enjoyed the room service, amenities, and our convenient location.We're especially glad to know that our staff left a positive impression on you and that you were able to enjoy a room upgrade for free. Providing excellent service and creating memorable experiences for our guests are our top priorities.If there's anything specific, you'd like to share or any preferences you have for your next visit, please feel free to let us know. We're looking forward to the possibility of welcoming you back for another enjoyable stay. Thank you for choosing to stay with us and for sharing your insights!Jamaica Gamero CorioAssistant Maanger

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful review of your stay at the Mercure Queenstown Resort! We're delighted to hear that you enjoyed the cleanliness, location, and amenities, and that our service met your expectations.It was a pleasure to have you with us, and we look forward to welcoming you back for another perfect stay in Queenstown!Kind regards,Mercure Queenstown Resort Reservations Agent