Mercure Queenstown Resort

Ulasan Mercure Queenstown Resort

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, 9197 Queenstown, Otago, New ZealandLihat Butiran Hotel
Mercure Queenstown Resort
Mercure Queenstown ResortMercure Queenstown ResortMercure Queenstown Resort
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Ulasan Tetamu

8.4/10
Very good
204 ulasan
Ulasan yang disahkan
Location8.7
Amenities8.1
Service8.2
Cleanliness8.8
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All reviews(204)
Positive reviews(189)
Reviews with photos/video(68)
Secluded lake view(29)
Convenient location(16)
Classy environment(15)
Large rooms(12)
Quiet & comfortable(9)
Friendly front desk staff(9)
Shower difficult to use(4)
Nice bathtub(3)
Negative reviews(14)
Guest User
Two Double Room with Garden View
Daftar masuk pada Mac 2026
Traveling with friends
5 ulasan
10/10
Outstanding
Disiarkan pada 6 Apr 2026
The room environment is excellent 👍 The service is also great 👍 And the surrounding area is beautiful 👍
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the room, our service, and the beautiful surroundings.Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort
fyfy96
Superior King Room with Lake View
Daftar masuk pada Nov 2025
Business traveler
3 ulasan
9.5/10
Amazing
Disiarkan pada 7 Jan 2026
The hotel is situated on a hillside, offering a pleasant environment and a location quite close to the city center, about a 15 NZD Uber bike ride away. The in-room WiFi might not be great, but the view outside the window is beautiful.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed our hillside setting, convenient location close to the town centre, and the beautiful views from your room. We also appreciate your feedback regarding the WiFi and will be sure to share this with our team as we continue to look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back again in the future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
Guest User
Two Queen Room with Lake View
Daftar masuk pada Sep 2025
Couple
2 ulasan
10/10
Outstanding
Disiarkan pada 9 Nov 2025
Great resort. Though it is a little bit far from the centre, it is worth staying in the quiet air. The view from the room to the Remarkables is awesome. I love it.
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your kind words about your stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed the serene environment and the stunning views of the Remarkables. We look forward to welcoming you back in the future.Best regards,Alex AndrewAssistant ManagerMercure Queenstown Resort
Guest User
Superior Two Queen Room With Lake View
Daftar masuk pada Dis 2025
Family
2 ulasan
8.5/10
Very good
Disiarkan pada 17 Mac 2026
Great stay the view was absolutely amazing!
Jawapan daripada Pihak Penginapan: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort
Guest User
King Room with Garden View
Daftar masuk pada Mac 2026
Family
16 ulasan
8.5/10
Very good
Disiarkan pada 11 Apr 2026
The hotel is located on a large slope, directly facing the big lake with a beautiful view. However, there are not many restaurants nearby, and it's a bit far from the town center if you don't have a car. The room is quite spacious, and the facilities are sufficient and relatively clean.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for sharing your experience with us! We’re so pleased you enjoyed the scenic lakeside setting and found your room spacious, clean, and comfortable.We understand that our quieter location on the hillside can be a bit less convenient without a car, and we appreciate you pointing that out. Many guests value the peaceful atmosphere, but we’re always happy to help arrange transport or suggest easy ways to reach the town center.We hope to have the pleasure of welcoming you back again soon!Warm regards,Alex Andrew Assistant ManagerMercure Queenstown Resort
Guest User
Superior Two Queen Room With Lake View
Daftar masuk pada Mac 2026
Couple
2 ulasan
4.5/10
Disiarkan pada 6 Apr 2026
The hotel facilities are outdated. Although it's advertised as a four-star, the overall room quality and amenities provided are below the average for a domestic business hotel. You can hear elevator noise from the room, and the hotel also accommodates Indian group tours without properly separating them from regular guests, which raises concerns about their capacity. They don't proactively provide disposable toiletries. The location is a bit far from the main city, but you do get a lake view.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your stay did not meet your expectations, particularly in regard to the condition of our facilities, room quality, and noise levels. Your comments have been noted and will be shared with our management and maintenance teams as we continue working to improve our guest experience.We also appreciate your observations regarding service and amenities. We are currently reviewing how we communicate and provide in-room items to ensure greater clarity and comfort for all guests.Regarding your comments about group bookings, we aim to provide a welcoming and comfortable environment for every guest, and we continuously work to manage group and individual stays in a way that maintains a positive experience for all.We’re pleased to hear you were able to enjoy the lake view, and we appreciate you highlighting this aspect of your stay.Thank you again for your feedback—it is invaluable in helping us improve.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort
Guest User
Two Double Room with Garden View
Daftar masuk pada Mac 2026
Couple
7 ulasan
2.5/10
Disiarkan pada 6 Apr 2026
First off, the room was located on a hillside, a bit far from the city center, which made getting around quite inconvenient. The worst part was that the cups weren't even cleaned properly; there was still toothpaste residue from the previous guest. The service was pretty mediocre, and the gym was out of order.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding cleanliness and the condition of the in-room items. This is certainly not the standard we strive to maintain, and we will be addressing this with our housekeeping team as a priority.We also apologise for the inconvenience caused by the gym being unavailable and for any disappointment with the level of service during your stay. Your comments have been noted and will be reviewed with the relevant teams to help us improve.While our hillside location offers a more peaceful setting, we understand it may not be as convenient for all travellers, and we appreciate you highlighting this.Thank you again for your feedback—we truly value it and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort
Guest User
King Room with Garden View
Daftar masuk pada Jan 2026
Family
21 ulasan
7.0/10
Disiarkan pada 2 Mac 2026
The person at reception was an Indian wearing a turban. I'm not sure if it was discrimination against Chinese people, but they gave us a room in the furthest, most secluded corner. The signal was also very poor; streaming videos was constantly buffering. All the pillows were incredibly high, making it feel like you'd get a stiff neck from sleeping on them. It was a very bad experience. Plus, it seems the hotel doesn't have a shuttle bus to town, so getting around is very inconvenient if you don't have a car. It's a 40-minute walk to town, and it's uphill and downhill.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take concerns about service, room placement, and amenities very seriously, and your comments regarding room location, Wi-Fi signal, pillows, and transportation options will be shared with our team for improvement.We also want to clarify that our staff is committed to treating all guests equally, and we sincerely apologize if you felt otherwise. Your experience matters to us, and we will use your feedback to ensure future guests have a more comfortable and seamless stay.Warm regards,Alex AndrewAssistant ManagerMercure Queenstown Resort
Guest User
Two Queen Room with Lake View
Daftar masuk pada Jan 2026
Family
31 ulasan
10/10
Outstanding
Disiarkan pada 23 Feb 2026
Came to Queenstown for Chinese New Year. The price was reasonable, not too much of a hike. The two 1.5m beds were just perfect. Breakfast was also very good.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you so much for choosing to stay with us and for your kind review.We’re delighted to hear that you found our pricing reasonable during the holiday period and that the beds were comfortable and well-suited to your needs. It’s also wonderful to know you enjoyed the breakfast — we’re glad the variety and portions made for a great start to your day.We truly appreciate your feedback and hope to welcome you back to the Mercure again soon!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
Jiangfengqinxiaojie
Two Double Room with Garden View
Daftar masuk pada Jan 2026
Family
2 ulasan
7.5/10
Disiarkan pada 20 Feb 2026
We arrived early in the morning and did an early check-in without a room. When we returned to the hotel in the evening, we were given room 225, which was right next to the elevator. Starting at 7 AM the next day, there was constant noise, which really affected our sleep.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for taking the time to share your experience with us. We sincerely apologize that your stay was impacted by noise from the elevator. We understand how important a peaceful and restful environment is, and we regret that this affected your comfort.Please be assured that guest satisfaction is very important to us. Your feedback is appreciated and will be taken into consideration as we continue to improve our guest experience.We truly hope to have the opportunity to welcome you back for a more enjoyable and restful stay in the near future.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
teocxy
Two Queen Room with Lake View
Daftar masuk pada Jul 2025
Family
3 ulasan
9.0/10
Great
Disiarkan pada 9 Ogo 2025
Fast check in, enjoyed the stay with my family in our room with the magnificent lake view with mountains.
Jawapan daripada Pihak Penginapan: Dear Cindy,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you and your family enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerThe Mercure, Queenstown Resort
Guest User
Two Double Room with Garden View
Daftar masuk pada Dis 2025
Solo traveler
2 ulasan
8.0/10
Very good
Disiarkan pada 25 Feb 2026
Overall was a very nice experience, service was good, upon check in was surprised to received a free room upgrade from a garden view room to a scenic lake and mountains views room, however a little disappointed surprised for the hotel informed about not a free parking for our vehicle to park overnight at the Hotel’s carpark 😐
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you so much for sharing your experience with us!We’re delighted to hear that you had a very nice stay and that our team’s service made a positive impression. It’s wonderful to know you enjoyed the complimentary upgrade — we’re glad we could add a little extra touch to your visit.We also truly appreciate your feedback regarding overnight parking. We understand that parking charges can come as an unexpected surprise, and we’re sorry for any disappointment this may have caused. Your comments are valuable and help us improve how we communicate our parking policies more clearly to future guests.We hope to have the pleasure of welcoming you back again soon for another memorable stay!Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
Guest User
Superior Two Queen Room With Lake View
Daftar masuk pada Dis 2025
Family
1 ulasan
9.5/10
Amazing
Disiarkan pada 15 Jan 2026
Great setting close to the main township lovely staff and foods. Nice facilities just low water pressure in showers
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your kind review! We’re so glad you enjoyed our setting, facilities, food, and the service from our team — that really means a lot to us. We also appreciate you mentioning the water pressure in the showers; your feedback helps us identify areas to improve, and we’ll be looking into this. We hope to have the pleasure of welcoming you back again soon.Warm regards,Alex AndrewAssistant/Duty ManagerMercure Queenstown Resort
Guest User
Two Queen Room with Lake View
Daftar masuk pada Dis 2025
Family
4 ulasan
6.5/10
Disiarkan pada 17 Jan 2026
Good view, but a bit older hotel, the pool is too cold even in summer, need some upgrades, need to pay for their overnight parking, I just park on the street
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback with us.We’re pleased to hear you enjoyed the view during your stay. At the same time, we’re sorry to hear that aspects of the hotel, including the pool temperature, parking, and the age of the property, did not meet your expectations. Your comments regarding the need for upgrades and pool comfort have been shared with our management team for review.We appreciate your honesty and thank you for taking the time to let us know.Kind regards,Gurjant SinghAssistant ManagerMercure Queenstown Resort
Landers
Superior Two Queen Room With Lake View
Daftar masuk pada Mei 2025
Family
17 ulasan
10/10
Outstanding
Disiarkan pada 27 Jun 2025
Mercure Queenstown Resort has offered very good services with great hospitality. The room given has a great view overseeing a big lake right from the middle. Livin (A name for New Zealander, I suppose) offered great hospitality for us and even treated us a VIP favour by giving an in room slipper.. thank you.. if you are lucky you can even spot a double rainbow… Superb.. love Queenstown and Mercure Resort.. Also Accor membership is usable here.. bravo..
Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort