Hotel Hampton by Hilton di Raleigh

Sidney needs a raise for sure love that girl... Excellent staff ms Joyce is amazing I will be sure to come back every time I'm in town for sure.......,.....,.................,.................................................

Good hotel with a good price. Locations is also very good.

It was not a bad place to stay, though we only ate three times for breakfast, 1 the last day which was free due to plane cancelation so they gave my daughter and I free breakfast but the other two times were 1 comp'd that a friend received for three people in which the other was paid for by a friend. Needless to say, I got charged $45 for one day of the breakfast which likely was because the waitress made us put our room #, though she said she understood our meals were comp'd. Sadly even after calling the hotel, speaking to one person who then sent me to the finance manager whom I left a message with but still hasn't called back in almost a week. Frustrating to say the least.

My six year old daughter and I came to Raleigh for an overnight girls’ shopping trip while her brother was at sleep away camp. This property came recommended from a colleague who frequently visits. I cannot say enough, good things about how convenient it is to the different places we were trying to go. Being Wolfpack fans, our Bell Tower view did not disappoint! More that, our experience was made by the front desk attendant, Dwight. He could not have been more friendly and welcoming, particularly to my daughter. He asked her name and used her name whenever he saw her on property. It made her night when we came back from shopping and he called out to her. He truly went above and beyond to make her feel comfortable- she was like Eloise at the Plaza!

I felt the need to say a public thank you to Tenia at the check-in. My husband and I arrived earlier than the official check-in time and immediately Tenia explained that a large group had just left and housekeeping was working hard to get rooms ready. She took our luggage and pointed out the bar and lobby area where we could hang. I was exhausted from traveling early and proceeded to the nearest couch. Within 15-20 min Tenia came over and said she had a room for us because I ”looked so tired”. Thank God she did because I proceeded to get a 2 hour nap before our work dinner this evening. I know it doesn't sound like a huge deal but waiting another 4 hours would have been grueling and made dinner not nearly as enjoyable. In this day and time when customer service seems to have been shoved to the back of line and we now celebrate ”just showing up” --Tenia went over and beyond and you can tell she values her customers and her company. She is a fantastic ambassador for the Sheraton brand.

If I could give this location a negative 5 if I would. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there.