Hotel Quality Inn di Raleigh

We stayed there for a night and we loved it! The lady at the front desk was friendly, kind and funny! We shared a few laughs! The room was super big and it had everything! The King size bed was incredibly comfy and we rested and slept like babies. Breakfast was yummy. It had a lot of everything. Hot bacon, yummy potatoes, scrambled eggs, cereals, different types of bagels and bread, jams and cream cheese, waffles, fruit, juices, milk, chocolate milk, yogurt, coffee, tea… and Michelle was lovely! She kept cooking yummy food and asking everyone if there was anything we needed or wanted. Thank you Michelle!! The hotel has a heated pool but we tried going twice and it was packed with families and children so we couldn’t bother. Excellent location and free parking. Highly recommended!!!

I was supposed to stay in the room on December 30, 2021.Now this was a surprise trip so I just found the cheapest hotel I can get in Raleigh at the time. I did not read any of the fine print or anything. So I will say that was my fault. I get there and Dennis John is the night clerk. I only had enough for the room I didn’t have enough for the $50 deposit. So I had to ask my family for the extra money. And they gave it to me. Then Dennis asked me “Why would you come somewhere broke”. I ignored this comment because I knew at that time I didn’t really have a lot of funds so I go outside and I get my thing including my dog. When I was going in the hotel to ask the clerk if dogs were allowed. Dennis decides to refund me my money. I told him I can still say, my friends can come and pick up my dog. He said that he has been through this before and he had been here for 13 years and that he didn’t care. He said i was not staying there. After this man saw me scrounge up all my money to get in this hotel. He refund me, knowing the refund will take five days to get in my account, and left me basically out on the street when I told him I would remove my dog. Then he started laughing and called the cops on me because I was upset. Personally I believe Dennis got a lot of enjoyment out of knowingly putting me out on the street. But it’s OK. I’m just gonna write this online review and I’m gonna leave it here because Dennis has been working for that hotel for 13 years. They know exactly who he is and he’s probably done something like this before. When I walked in he had an attitude. He doesn’t not know anything about customer service and that shows you that the hotel really doesn’t care about their customers. It’s really sad.I’m honestly blessed because I had family who looked out for me and took care of me for that night. But I can only imagine if this was someone with absolutely nothing. I think that the power he had got to his head. As minimum as it is. So I’m just gonna let y’all know watch out for Dennis. He don’t like his job and he don’t like you either.I will say the manager there cared about my complaints. I didn’t get his name but he was really nice even though I was kind of mad talking to him. But he did a really good job.