Penginapan Ramada by Wyndham di Ranchi

As this is a 5-star hotel, our expectations were quite high. The hotel has an excellent location, beautiful structure, very good cleanliness, and impressive amenities. However, there are a few areas where the overall guest experience could be improved: 1. Luggage service at check-in: Our luggage took more than an hour to reach the room. We had to call the reception twice before it was delivered. At a 5-star property, luggage assistance should ideally be prompt and proactive. 2. Toiletries: The room was prepared with toiletries for only one person, although our booking was for two guests. We received the additional set only after requesting it. 3. Swimming pool service: Towels and drinking water should be readily available or provided when guests arrive at the pool area. We had to request these items separately. 4. In-room dining payment: We were asked to make the payment immediately after the food was delivered, and the staff also took a picture of the payment confirmation. In my opinion, the charges should ideally be added to the room bill and settled conveniently at checkout, as is generally expected at a 5-star hotel. 5. Collection of used utensils: After finishing our meal, we kept the used utensils outside the room for collection. Unfortunately, they remained outside the door overnight and were still there the following day. This should have been noticed and cleared much sooner . Overall, the property itself is very good, but the service and attention to detail need improvement to truly match the standards and expectations associated with a 5-star hotel.