Hotel berhampiran Ratingen Ost (S), Ratingen

Excellent place, good breakfast, clean, well communicated with public transport, excellent service. Internet works perfectly, good price in comparisson, everything inside the room is in perfect condition.

Neueres Haus mit Top-Zimmern (wir hatten ein riesiges Superior in der obersten Etage). Die Lage zum Flughafen ist ok (gut 20min zu Fuß), aber nicht optimal - drumherum ist quasi nichts, so dass man abends auf Bar und Restaurant des Hotels angewiesen ist - dort allerdings herrschte an einem Sa abends offenbar pure Personalnot - außer lausiger Wraps und TK-Pizza war da nichts mehr zu wollen. Der Welcome-Drink für den Accor-Status? ”Rotwein nur Hauswein”. Aha. Dafür am Morgen allerdings ein wirklich schönes Frühstückbuffet und auch viel besser gelaunte Servicekräfte. Fazit: WIr würden es wieder tun.

If you want to stay in somewhere strange, this hotel is for you. It was clean, modern and cool, but at the same time, no phone in the room, no water, no coffee maker, no tissue. Worth was the fan (super powerful noisy fan!) in the bathroom is 24/7 working, means you feel are staying in an airplane! Loud whitenoise lovers can enjoy, not me. I told them about the situation and the room number, it was familiar for them. The reception kindly suggested a room change for me, but after waiting 2 hours to make the room warmer in a November night, I decided to sleep. Looking forward to tomorrow morning to leave here. The price was very high but understandable because of the expo here.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

Het hotel is top. Vriendelijk personeel. Mooie kamer. Badkamer is ook goed en mooi. Over het restaurant ben ik wat minder te spreken. Hamburger met friet en een salade. Hamburger was prima. Friet veel te zout. Niet te eten. Ze komen wel vragen of alles goed is maar ze doen er niks mee. Salade zat een onduidelijke rode saus op. Friet en salade moet je apart bestellen. Waarschijnlijk durft men niet op de kaart te zetten dat dit samen €27.50 kost.

We had to book 2 rooms for our family of 5 when booking online, but when I checked in I was told we had family rooms which would have accommodated the 5 of us (baby sleeps in our bed). But they wouldn’t let me cancel the second room, so we basically paid double. They also don’t have interconnected rooms, so we were placed 16 rooms apart. The rooms were clean and the bathrooms were spacious. We stayed for a night during the 40 degree heatwave so we really appreciated the AC in the rooms and going to the small indoor pool to cool down. Breakfast had a good selection of food and lots of fruit.

When we checked in; 1 agent checked us in while the other 2 just stared at us like we were aliens. One of them had a smirk on their face throughout my check-in, I wanted to ask what she thought was so funny with us checking into the hotel but I didn’t want to spoil the evening. They all started laughing when we left the checkin desk. Know that we are non-European. Very unwelcoming and unprofessional. I suggest cultural diversity training. The beds were disgusting! Small strips of hair all over the fitted sheet. The Most Disgusting was the pee stain on the sheets! The bed smelled like piss too. It was supposed to be non-smoking but someone had been smoking in the room or the insulation/vent systems need more work. I didn’t want to deal with the unprofessional front desk staff so I suffered through the uncleanliness and just put 2 towels on top of the duvet just to feel at ease sleeping, even though we were only there for one night…Thank God I didn’t book for longer. The only positive was breakfast; it was adequate for 1 night stay. Definitely won’t be spending another dime here.