Palazzo Avino

Who knew a hotel could feel like a warm hug? From the cheerful greeting at check-in to the homemade cookies at turndown, every detail was infused with genuine care. The staff seemed to have a sixth sense for when we needed assistance, appearing like friendly genies to grant our wishes. The common areas were cozy and inviting, perfect for curling up with a book or chatting with fellow travelers. We left feeling not just rested, but truly cherished.

For the price and marketing of being a 5 star hotel our experience just did not meet those standards. We stayed here for our honeymoon and had one of top floor deluxe suites so normally you would expect top tier service and amenities. The rooms are out dated, the TVs don’t have any streaming apps or chromecast options so the only channels to watch are in Italian or CNN with limited movie rental options for $15 a piece, for this price point and being a luxury resort this is unacceptable. Bathroom showers are small. Overall the cabinets/storage are limited and small/cheap. We found majority of the staff to be rude and seemed to not want to be bothered. Not very welcoming either. The beach club was randomly closed one day because of rain in the forecast but it was sunny the entire day. And then the next day the beach club was closed for the rest of season which no one disclosed at any time to us. This was disappointed and felt like a big miss in regards to amenities. The pool area has tons of flys, like unbearable we had to leave. They need to remove the grass from that area. The food overall is over priced and small portions, you will leave hungry with a large bill. The exterior of the hotel is beautiful and the views are stunning and the location is great, walking distant to Ravello. However, it feels like the hotel is relying on that and it feels like they don’t think they have to provide a top tier service and experience because of the view/exterior aesthetic. It’s a shame because it is very beautiful but they need to make some improvements if they want to continue to draw clients at this price point.

Palazzo Avino has a lovely view and the people working in housekeeping and at the bar are all very nice and hardworking people. The hotel itself is very clean and the communal spaces are well appointed and have lovely plants and views. They’ve got very cute branding and it looks like they’re very popular with instagram influencers. Many of the reviews show photos of the suites, likely from honeymooners. I wanted to attach a photo of our room as well as the view, so that other people might see what a “mountain view” room might afford them. The room is very small and there are no en suite amenities that you might expect in a 5 star property such as an espresso machine or a teapot, should you wish to have a coffee in room before breakfast begins at 7:30. The Mountain View rooms face the alley where there are often people smoking and crashing bottles from the hotel for early am garbage pickups. Someone mentioned waters and a nightly sweet treat- that for us was a small piece of turn down chocolate. The front desk staff has a markedly different demeanor than the rest of the staff- it was a disconnect for us after staying at another 5 star in Ravello in years past, where the service from start to finish is incredible. Please also check your final bill; I found many erroneous minibar charges that had to be stricken from the bill. I cannot say I would recommend this to clients as “how you treat anyone is how you treat everyone”.

Another wonderful holiday at the. Palazzo. We have been returning regularly for 20+ years and it never disappoints. The beauty of the setting, the property itself (recently refreshed), the ambience, and the impeccable service from the excellent team are always a delight. We always feel we are returning to enjoy our time with friends, and we hope we will be able to do so in the future.

My family loved everything about this hotel. The staff were all very warm and helpful. The pool staff in particular were quite thoughtful and attentive. I wish I hadn't lost the piece of paper where I wrote down everyones name to honor them properly. The rooms and property are exquisite. This is a very special place. Our only regret is not saying longer.

Palazzo Avino is literally the most beautiful and welcoming places we have ever experienced. Not only is the setting of Ravello magical and the hotel itself absolutely gorgeous, but every member of the staff is thoughtful, courteous and incredibly helpful. Everything about our stay was perfection - including our fabulous dinner at Rossellini's, which is not to be missed! We cannot recommend this hotel more highly!