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Terokai Ulasan Tetamu Hotel di Ravenna

Grand Hotel Mattei
4.2/582 Ulasan
September 2023 Today is September 9, 2023. I booked two rooms months ago. I took the train down from Venice to Ravenna to get on cruise ship tomorrow. I had the paperwork for two rooms saying confirmed. One king and one Presidential Suite. They only had me down for one room. Why? I don’t know. I literally called a few times before the trip and sent an email. They say they felt it was only in regard to the one room. They wouldn’t do anything for me even though I had all the proof of two rooms booked. They said they were all booked. Even though it wasn’t my fault and I came from another country all the way here to have no room. I asked if I could stay in the other room I booked and they said no cause we already had 4 people in there. So they try calling another hotel. They find a room that is way more expensive than the one I booked. My husband found a room across town at another hotel. Get this they call me a taxi and don’t even offer to pay for it. We have to pay for it. Also we arranged a shuttle to pick us up tomorrow morning there and take us to the cruise. So we will have to pay for another taxi back to this hotel. This is the worse service and lack of compassion I have ever had dealing with any hotel. They were not professional at all. I would give a lower score if I could. Maybe others have been treated well here but we were treated extremely bad. Where were we suppose to go if we hadn’t found another room at a different place? UPDATE The next day when I went back Antonio gave me 20% of my sons room which did help but being worried about possibly not having a place to sleep was not good.

Soalan Lazim

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