Premier Inn Basildon (Rayleigh) Hotel

This Premier Inn was the best we have ever been too. We slept very well even though the A127 was within 30-40 yards away as the double glazing was fantastic. The room was very clean and tidy, the shower room was the height of cleaness. Our bed was very comfortable. The service at breakfast was quick and efficient , the food arrived piping hot and tasted fresh. The whole experience was lovely and would highly recommend to others.As it wasnt far from Southend seafront we was able to take a trip there knowing we would ne coming back to comfort. Will be staying at this particular hotel again.

Really pleased with the quality of the newly refurbished rooms. Excellent staff throughout. The Staff couldn’t have done enough for us all especially the ladies in the breakfast room. Breakfast was made to order so was nice and fresh. Excellent value for money and kids eat free ! Would return to this hotel again when visiting family in the area again.

Wow! I have been staying at the hotel for over 3 years and always found it very welcoming. It’s undergoing a refurbishment and I stayed in a new room. It is amazing! The room has a fridge, coffee machine, iron, etc. certainly cannot be called a budget hotel. The quality of the room is excellent. Premier Inn rooms are always very comfortable but the refurbishment has taken it to another level!

I stayed here because it was convenient for visiting nearby Canvey Island. The hotel is at the end of the road down a slightly flooded corner, next to a pub. Staff were helpful and friendly. The room at the back was quiet and confortable. Breakfast was very nice and fresh and staff made you welcome. Happy to come back.

Basic but comfortable stay when on business. What really made our stay was the lovely waitress and chef - Gina and James. Lovely breakfast each morning with a smile. Thank you for starting our day so well! Reception staff lovely too and hotel in a great location .

I chose this hotel as past history with Premier Inn has always been good, and a bonus having a pub/restaurant always adjacent to the hotel! Also my work contract was a 100 yards away so big influence lol 😁

The hotel staff were friendly but the room 211 was awful. The toilet had mold behind it, the wood on frames and skirting was flaking off, the bathroom paint was peeling off. The plug in the bathroom would not open so a member of staff gave me a knife to flick it open. The carpet was mucky. Just poor. The staff were lovely tho

When I am in Rayleigh for leisure or business I always stay at this hotel. Its location and value for money is excellent. The rooms are always warm and spotless. I always feel safe travelling on my own and staying here. A little gem on the edge of Rayleigh.

Stayed here for new years, we went to friends for a party and as like many guests returned around 2:30. Only when we arrived back we were met with a woman and two teenage girls stuck outside as nobody was on reception, we pressed the intercom multiple times and knocked on fire doors etc. There was nobody around, we even went to harvester to see if the member of staff was in there as I think their staff was in having a drink still, the member of staff was nowhere to be found. Half hour had passed and another couple arrived so the numbers of stranded guests was growing, another 20 minutes passed and lucky for us a guest had heard us banging and came out for a smoke saving us. Still no sign of the receptionist!! After our tarnished sleep due to being stuck in the cold for an hour longer than planned we got ready to leave, while leaving we spoke with a now present member off staff telling them what happened, the lady in questioned was incredibly dismissive and short trying to make an excuse that the member of staff was off sorting out a heating issue for an hour. This was obviously a lie and they had clearly fallen asleep somewhere. Since this my wife has left two lots of feedback with no response and this was left 4 weeks ago, clearly premier inn are so big now that guest safety and happiness is not important to them so I would recommend the nearest hostel before choosing premier inn again.