Hotel berhampiran Skatepark, Regensburg

Nice hotel near the center of Regensburg, the location is in a quiet neighbourhood, but in walking distance to the center. The hotel is pretty new, and the rooms are nice. The staff is friendly and professional. We had some issues, but they were resolved and for the customer service is great.

We are checking out this morning and while ready to get home following being 3 weeks away, we have enjoyed our time in Regensburg (unplanned stop for two nights!) and the Hotel made our stay even more enjoyable! Helpful and friendly staff at check-in and throughout our stay. We also dined in the Hotel Restaurant last evening and it was possibly the best meal we've had on the trip! Doesn't feel like a ”hotel restaurant” and was visible that many local people were enjoying their Saturday evening there too! The room was clean, well furnished and the bed comfy! I did see some of the other properties i was blindly looking into and was blessed to have landed on this ACHAT Property. Also, super walking convenient to Old Town/Shopping/Bridge, etc...!

Just returned from a week stay and was overall happy with the accommodations. The short walk to the city center was convenient and nice after a long day at the office. The desk could be higher and better appointed for work, the closet is very small and there is no dresser, and a lack of a refrigerator is very inconvenient. Parking is disappointing. I feel that is should be included in the price and completely validated at the front desk vs a discounted rate similar to the Goliath right in the city center. Overall it was a nice visit and the staff was amazing however, a better parking solution, and the addition of a refrigerator would greatly increase the rating.

Very cool location on the island by the river and bridges, and only slightly more expensive than other hotels Big room, friendly people, parking Can’t complain - would definitely stay here again Did not eat the breakfast so can’t comment on that…

Well I’m gonna write this review before the morning to see how breakfast is because as of now the overall experience with had with the front desk receptionist wasn’t the most pleasant. Check in went pretty smooth, when I booked it said we would get 2 free drinks due to being a silver member, well she gave us 3 since it was 3 of us, one being a child. We requested 2 key cards for both adults and once we got to the room neither keys worked. We checked the bathroom once we got in the room and only had 2 towels, floor towel and medium towel. We pulled out the sofa bed since it was 3 of us and wanted to have comfort. Well one of us went down and requested extra towels since we were short and some bedding for the sofa couch. The receptionist Marianne Holzer stated that because it was only 3 of us we did not need extra towels and that the room we booked was only for 2 which on the site showed it was for 3 people with a pull out sofa. Marianne Holzer started off okay but it ended up that she was not so friendly at all. She knew when we checked in it was 3 people and when explained that we didn’t have towels it was an issue. Last hotel we stayed at was very accommodating with towels since we did have an 8 year old with us who uses his own towel. Just confused what the issue was.

We travel with the whole family very often. I have a silver status in Accor Hotels, Ibis Card and my wife is a member of the Accor hotel chain. I have been working in the tourism industry for several years. Before going to this hotel, we stayed for a few days at the Ibis Styles hotels in Milan, Italy, at the Ibis in Lugano, Switzerland and also a month earlier at the Ibis in Nuremberg, Germany. Unfortunately, we are faced with a terrible situation in this hotel, the solution of which is only! the dismissal of this employee, who allowed himself, one can say, fraud actions! Situation; I reserved a hotel through the Accor Hotels application and left my card details. We arrived at the hotel with the whole family and paid! for the room immediately at the reception. After the payment, I asked for an invoice for this payment as it was a business trip. To this, this employee asked me for my debit card, took it in his hands and began to rewrite my personal data somewhere! I was in shock! I asked what are you doing? To which he replied to me that ”I should write down your card details to make you an invoice”. Why, I asked? Do you already have the data of my another one debit card in the Accor Hotels application and why can't you take the card data from there? Why do you need my second debit card details for an invoice at all? This is the first time I have encountered such a situation that someone takes client debit card into their own hands and rewrites personal data from it! I demanded him to return my debit card and this employee refused to do it! He refused to return my personal card! You understand! He refused to return my personal card and threatened that he would cancel my room reservation and payment for the room if I did not give him my personal payment card details! He started saying that you don't understand how the system works in Germany and you, that is, we are wrong! When we were at the Ibis Styles Milan and Ibis Lugano Swiss for three days ago and no one took my payment card in their hands and did not try to rewrite personal data from it! I have invoices for each month from the Accor Hotels chain and I know what the process of receiving them looks like! We were shocked! Have you ever faced such a situation! Horror and shock! After that, we started shouting and already addressing other hotel employees, this hotel employee threw us a payment card and quickly left! He just runaway! Another employee gave us a card to enter our paid room and told us verbatim - Go to your room! Get away from here! That is, he just sent us away from the reception desk to our room! We were shocked! Never before in our experience have we encountered such a thing! I work in tourism and could not imagine this situation! We wanted to call the police, but this employee just disappeared! I appeal to Accor Hotels to resolve this situation and dismiss this employee! As a silver member of the Accor hotel chain and the owner of the Ibis card, I demand that this employee be pu

verything was perfect. We were given a nice quite room but unfortunatelly there was a strong perfume smell in the room, which my partner and I couldnt stand but the reception changed our room immediately. The room was spacious and the bed was big and comfortable. Everything was clean and the breakfast was perfect. The staff were friendly and had a smile all the time. We thought the transportation to the city center would be a challenge but on the contraty. There are two alternative on taking the bus to the city. Also there are supermarkt and restaurants near the hotel. I would highly recommend this hotel.