Viesca Suites & Villas Il Borro Toscana

Very nice villa and good staff, service! Especially the spa is very high end with great products

Everything was amazing, big property, we had a minor issue with the room air conditioning but it was solved immediately. We were welcomed very warmly and we loved everything, the hosts very professional. Cannot wait to come back this autumn.

This hotel was a massive disappointment. It over promised and under delivered. Our experience was underwhelming from the start. We drove up a driveway that lacked any no-entrance signage to get to the reception and we’re chastised by unfriendly and rude staff. During the check-in, we were given no information on the property and the breakfast time, but we’re told that the boutique hotel had no space outdoors for us to have dinner. When we asked about breakfast time at the restaurant, we were told it is from 8 to 11:30am. When we showed up the following day for breakfast at 11, we were told the buffet was closed and they had thrown away the croissants. Some basic elements of service were absent. No free water bottles in the room, no refilling of coffee capsules, a dysfunctional AC, slow replenishment of breakfast buffet, little attentiveness to your ordering coffee or tea, no extra towels at the pool, no one asking you at dinner whether you’d like to have dessert, and so on and so forth. But this was not the end of our ill-fated adventure. When we asked them on our last day after our breakfast was done at 10:30 about the check out time, we were told it was at 10:30! In all my years of traveling around the world, I have never seen a checkout time that coincides with the end of breakfast at a supposedly luxury holiday resort. All is all, this is not at all what you’d expect of a four start hotel with luxury pricing. If these shortcomings are not fixed through serious reforms and management change, this property is bound to bring the Ferragamo brand into disrepute.